Income Maintenance Aide 2

Mahoning County•Mahoning County, OH

5d•Onsite

About The Position

The Income Maintenance Aide 2 provides administrative and client support for public assistance programs at Oak Hill Renaissance Place in the Department of Job and Family Services. The role processes applications and documents, maintains client records, schedules appointments, responds to client inquiries, and assists clients with forms and eligibility requirements. It also coordinates with community agencies and provides professional front-desk support to help ensure timely and accurate service. The position supports Case Managers, Eligibility Specialists, and Supervisors in serving new and ongoing public assistance recipients. It is a bargaining unit position. Applicants must submit a completed Mahoning County application, cover letter, resume, and references by the close of business on November 18, 2026.

Requirements

High school diploma or GED.
At least six months of experience in a clerical, customer service, or related business or social services office position.

Responsibilities

Provide support to Case Managers, Eligibility Specialists, and Supervisors serving new and ongoing public assistance recipients.
Open, timestamp, sort, and distribute incoming mail and medical renewals.
Request verification for benefits to help ensure accurate information and eligibility.
Inspect and scan benefit applications, verification forms, childcare papers, nursing home packets, incoming mail, and other documents to the correct client case number.
Create and index new client applications for Medicaid and long-term care recipients, and update case summary sheets.
Screen applications for Adult Protection Services and Homemaker services.
Send documents to community agencies, banks, police departments, hospitals, courts, and attorneys.
Schedule client phone interviews and appointments, and maintain and update the appointment calendar.
Return client calls and respond to inquiries professionally and promptly; send requested documents, transfer callers to the appropriate unit, and track calls on activity sheets.
Update and document address changes and other personal information, and enter case commentary in a timely and thorough manner.
Explain how clients can complete forms to continue, resume, or restart benefits and describe applicable processing timeframes, by phone or in person.
Resolve complaints and address emergency issues related to client eligibility.
Provide backup front-lobby support by greeting the public, identifying the services needed, directing people to the appropriate unit, checking clients in for appointments or hearings, and notifying other units when additional assistance is needed.