Income Maintenance Caseworker I

Buncombe County • Asheville, NC

2d

About The Position

The Income Maintenance Caseworker I provides accurate, timely, and integrated customer service in person or by telephone to customers across various Health and Human Services programs. The role answers questions, gathers information, explains agency services, and routes customers to appropriate staff. It also conducts interviews and processes client information related to public assistance programs.

Requirements

• Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum, and one year of paraprofessional, clerical, or other public-contact experience involving tasks such as negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, or performing mathematical or legal tasks; or
• High school diploma or GED and two years of paraprofessional, clerical, or other public-contact experience involving tasks such as negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, or performing mathematical or legal tasks; or an equivalent combination of training and experience.
• Knowledge of agency programs and staff, office practices and procedures, software applications, and office equipment.
• Knowledge of HIPAA regulations for handling customer charts and customer-related communications.
• Ability to provide courteous, caring, and professional customer service.
• Clear communication, problem-solving, and decision-making skills.
• Ability to read, comprehend, and apply rules, regulations, and changing policies and guidelines related to eligibility programs.
• Ability to interpret agency policies and procedures for people of varied social, economic, and educational backgrounds and obtain information for documentation and verification.
• Ability to identify customers’ needs for other agency services and make appropriate referrals.
• Ability to learn forms and procedures related to public assistance programs.

Nice To Haves

• English/Spanish bilingual speaking ability.

Responsibilities

• Answer questions and gather information from new and established customers seeking services or ongoing benefits.
• Explain agency services across a variety of Health and Human Services program areas and transfer calls or route customers to appropriate staff as needed.
• Interview clients and gather information to determine eligibility for Food & Nutrition Services (FNS) benefits.
• Process changes to client information for Food & Nutrition Services, Medicaid, and Work First Family Assistance (WFFA).
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree