Income Maintenance Caseworker I

Wilson County Government • 100 NE Gold Street Wilson, NC

2d

About The Position

This position provides eligibility, customer service, and administrative support in an assigned Economic Services program area. The employee learns applicable program policies and performs basic eligibility functions under supervisory guidance, consistent with assigned duties and training. Responsibilities vary based on department assignment, supervisory direction, system access, and training. Complex cases and policy questions are referred to a supervisor or designated staff. The role may be reassigned to another Economic Services area based on agency needs and consistent with the IMC I classification.

The position works 40 hours per week, generally Monday through Friday, 8:00 a.m. to 5:00 p.m., unless adjusted hours are approved. Required training, cross-training, and emergency operations, including shelter duty, are part of the position. There are two vacancies. Candidates must submit a complete and signed Wilson County application by the closing date; a resume may be attached but does not replace the application.

Requirements

• Excellent customer service, confidentiality, accurate documentation, and organizational skills.
• Basic mathematical skills and the ability to learn and apply program policies, meet deadlines, adapt to change, and work cooperatively.
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or one of the stated high-school-and-experience pathways; or an equivalent combination of training and experience.
• One qualifying pathway is high school graduation and two years of paraprofessional, clerical, or other public-contact experience involving negotiation, interviewing, explaining information, gathering and compiling data, data analysis, and/or mathematical or legal tasks, including at least one year in an income maintenance program.
• Another qualifying pathway is high school graduation and three years of paraprofessional, clerical, or other public-contact experience involving negotiation, interviewing, explaining information, gathering and compiling data, data analysis, and/or mathematical or legal tasks.
• Submit a complete and signed Wilson County application by the closing date; a resume is not a substitute.

Nice To Haves

• Career Readiness Certificate (CRC), certifying transferable workplace skills across industry sectors and jobs within a sector.

Responsibilities

• Interview customers and assist them with program forms.
• Review documents for accuracy, enter data, document case actions in NC FAST and other agency systems, and provide appropriate program referrals.
• Receive, organize, assign, and distribute applications, renewals, recertifications, changes, referrals, and other program information.
• Monitor assigned email accounts, telephone lines, voicemail, and other communication channels; route information for follow-up.
• Assist with customer check-in and reception coverage when assigned.
• Manage workflows, process incoming records and financial entries, and run reports to support reviews or investigations.
• Handle communications, draft professional correspondence, and compile data for leadership reports.
• Participate in required training, cross-training, and emergency operations, including shelter duty.
• Refer complex cases and policy questions to the supervisor or designated staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree