Income Maintenance Technician

Harnett County•Lillington, NC

About The Position

Harnett County Social Services is recruiting an Income Maintenance Technician to determine eligibility for income maintenance programs of limited variety and complexity, including Adult Medicaid, Children’s Medicaid, Work First, Day Care, Food Nutrition Assistance, and Child Protective Services. The role involves interviewing clients and applicants, explaining programs, collecting and verifying limited qualifying information, accepting reported changes, entering information into NC FAST/Compass, notifying ongoing caseworkers, and referring clients to other agency staff as appropriate. Some positions may be part of a structured training unit and may not have assigned responsibility for intake, processing, or review of ongoing cases. Work is normally subject to close supervision by a higher-level Income Maintenance Caseworker, lead worker, or first-line supervisor, with reviews typically conducted through evaluation of processed cases. The position also provides reception and clerical support, including answering and directing calls, greeting visitors, managing mail, scanning and photocopying, handling email, and entering Program Integrity cases into Compass. Employees are expected to safeguard confidential departmental information and comply with applicable laws, regulations, policies, standards, and guidelines. They may be assigned to assist in County Emergency Management shelters during natural emergencies and other emergency or disaster situations. The hiring salary is $38,532.00.

Requirements

Graduation from high school and two years of paraprofessional or clerical public-contact experience involving one or more of negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, or performing mathematical or legal tasks; or graduation from high school and one year of income maintenance program experience; or an equivalent combination of training and experience.
Possession of a valid North Carolina driver's license.
Good mathematical reasoning and computational skills.
Ability to communicate with clients, applicants, and the public to obtain data and explain rules and procedures.
Ability to understand the needs and problems of clients and applicants.
Ability to learn the assigned program area.
Knowledge of relevant software applications, including MS Office; proficiency using email and the internet.
Accurate keyboard skills.
Knowledge of office management systems and procedures.
Successful completion of a drug screening and criminal background check as a condition of employment.

Responsibilities

Interview clients and applicants to gather information needed for program eligibility and case-related changes.
Explain program rules and procedures to clients and applicants.
Accept reported changes and enter them into NC FAST/Compass, including changes involving address, primary care provider (PCP), replacement Medicaid cards, and household composition.
Verify information needed to implement changes in NC FAST/Compass and notify the ongoing caseworker.
Refer clients to other agency staff when appropriate.
Answer main switchboard calls, screen and direct callers, take and relay messages, and provide information to callers.
Greet visitors and direct them to the appropriate destination.
Provide general administrative and clerical support.
Receive, sort, and distribute incoming mail.
Photocopy and scan documents.
Enter Program Integrity cases into Compass.
Generate and respond to emails.
Protect confidential information from unauthorized use, disclosure, modification, damage, or loss, and comply with applicable requirements.
Assist in County Emergency Management shelters during natural emergencies and in emergency or disaster situations as assigned.
Perform other duties assigned by the supervisor.