Inbound Sales Representative

Charter Communications • San Diego, CA

5d

About The Position

Join Spectrum as an Inbound Sales Representative, earning starting pay of $20 per hour plus incentives, with top performers able to earn over $110,000 annually. The role helps customers identify solutions suited to their needs by recommending combinations of cable, internet, home phone, and mobile services. The representative contributes to customer satisfaction and team success while building customer loyalty and supporting a straightforward purchasing experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of sales experience, preferably in voice, data, or video solutions; alternatively, 0.5 years of internal billing agent experience with sales success.
• At least 1 year of customer service or call center experience.
• At least 0.5 years of sales experience or 0.25 years of demonstrated sales success at Spectrum.
• Strong understanding of cable communications products, including video, data, voice, and mobile.
• Familiarity with billing systems.
• Skills in needs analysis, objection handling, and closing sales.
• Ability to meet and exceed sales goals.
• Effective verbal, written, and interpersonal communication abilities.
• Proven computer proficiency.
• Ability to multitask and respond promptly to customer inquiries.
• Sound judgment, initiative, ambition, and the ability to solve problems with determination and self-confidence.

Responsibilities

• Evaluate customer needs and recommend suitable Spectrum products and services.
• Explain product features and benefits and promote bundled solutions.
• Meet weekly and monthly sales targets using effective sales techniques.
• Build trust and rapport with new, existing, and former customers to encourage long-term loyalty.
• Handle retention calls and resolve billing inquiries to support customer satisfaction and retention.
• Maintain current knowledge of Spectrum campaigns, pricing, and product offerings to answer customer questions.
• Demonstrate professionalism and courtesy and help simplify the purchasing experience.

Benefits

• Starting pay of $20 per hour.
• Incentives, with top performers able to earn over $110,000 annually.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED