Inbound Sales Representative
About The Position
The Concierge - LiveEasy, an Inbound Sales Representative, is the primary point of contact for homeowners throughout their moving journey. The role provides personalized guidance and support, coordinates vendors and services, manages customer requests, and helps ensure a seamless and satisfying experience from start to finish. It also involves identifying opportunities to upsell or cross-sell services that can enhance the moving experience. The position is onsite at AppFolio’s Columbus location, follows a 10 a.m.–7 p.m. Eastern schedule, is paid hourly, and is eligible for tier-based commission.
Requirements
- At least 2 years of experience in customer service or concierge roles.
- Experience with CRM systems and service coordination.
- Strong verbal and written communication skills, including the ability to explain complex details clearly and concisely.
- Ability to understand and anticipate client needs and provide personalized, empathetic service.
- Ability to manage multiple tasks, vendors, and timelines while maintaining accuracy.
- Strong problem-solving and multitasking abilities, including offering creative solutions to meet customer needs.
- Excellent attention to detail when coordinating services and managing customer information.
- Ability to identify upsell and cross-sell opportunities.
- Ability to work in a fast-paced environment.
- Ability to work onsite at the Columbus location on a 10 a.m.–7 p.m. Eastern schedule.
- High school diploma or equivalent.
Nice To Haves
- Education or experience in customer service or a related field is preferred.
Responsibilities
- Serve as the main point of contact for homeowners during the moving process.
- Provide personalized guidance on moving assistance, utility setups, home services, and other services.
- Proactively contact clients to understand their needs and offer support throughout their transition.
- Coordinate with vendors and service providers to arrange home services, utilities, and other moving-related needs.
- Track and manage client requests, ensuring timely and accurate follow-through.
- Respond to customer inquiries, resolve issues promptly, and escalate complex matters to management when needed.
- Offer creative solutions to challenges that arise during the moving process.
- Maintain accurate customer records and document interactions in the company’s CRM system.
- Provide clients with relevant information about their new home, community, and available services.
- Identify opportunities to upsell or cross-sell additional services.
- Monitor customer satisfaction and take steps to ensure a positive experience.
- Follow up after the move to address remaining needs and gather feedback.
Benefits
- Regular full-time employees are eligible for benefits; specific benefits are not listed in the posting.
- Tier-based commission eligibility.
- Opportunities for growth, coaching, and mentorship.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
