Sales Development Representative-Inbound

United Site Services • Meridian, ID

2d

About The Position

The Sales Development Representative Inbound is an essential sales partner responsible for growing revenue with current customers, expanding the customer base, and connecting potential customers with sales staff. The role qualifies and manages sales leads received through data feeds and inbound phone calls, and makes outbound calls related to sales initiatives and campaigns. It requires understanding how to identify customer ranking and needs, and when to handle, team-sell, or delegate opportunities.

The representative partners with sales and marketing on outbound campaigns, helps manage the inbound business sales queue, responds to and qualifies inquiries, sells the products and services available in the market, and works toward revenue targets, quotas, and KPIs. The position maintains accurate lead and activity information in Salesforce, supports the sales cycle through quotes and orders, researches strategic accounts, and educates customers about USS products and services. The role has no supervisory responsibilities.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• Three years of related sales or customer experience preferred.
• Prospecting, cold calling, and referral generation skills.
• Proven track record of building business and meeting sales targets.
• Strong PC proficiency, including Microsoft Office and CRM applications.
• Customer care and sales experience, including customer relationship development and referral generation.
• Ability to solution-sell by aligning value and differentiating USS offerings from competitors.
• Ability to work as a team with sales channels and operations.
• Lead sourcing, closing, and negotiation skills.
• Time management, organization, and excellent follow-up skills.
• Strong written and verbal communication skills.
• Decision-making and problem-solving skills.
• Presentation skills, relationship-building ability, results orientation, and ability to achieve sales targets.
• Ability to keep up to date with industry news to identify business opportunities and build industry knowledge.
• Knowledge of critical project steps and project management.

Nice To Haves

• Salesforce proficiency experience is a plus.

Responsibilities

• Partner with sales and marketing to execute outbound calls and campaigns for lapsed accounts, declining revenue, repeat projects, job expansion, and cross-selling.
• Help manage the Inbound Business Sales Queue as needed.
• Respond to, engage, and qualify inbound leads and inquiries from the website, and manage the Easy Safe and Clean shared mailbox.
• Sell available products in the specific market and contact potential customers to build and maintain long-term partnerships.
• Work toward revenue targets, quotas, and KPIs set by the Supervisor; use outside sources to support KPIs and manage performance.
• Maintain accurate activity and lead qualification in the CRM to ensure follow-through in the sales cycle and meet customer needs.
• Profile strategic accounts, identify key contacts, research business requirements, and present solutions to initiate the sales cycle.
• Serve as a subject matter expert on USS products and services and educate customers about their line of business.
• Produce quotes and orders through Salesforce.
• Manage an individual case management box in Salesforce.
• Perform other duties as required.

Benefits

• Holiday and paid time off (pro-rated for part-time employees).
• Medical and pharmacy coverage.
• Dental insurance.
• Vision insurance.
• Employer-paid short-term disability.
• Employer-paid employee basic life and accidental death and dismemberment coverage.
• Voluntary employee life and accidental death and dismemberment coverage.
• Voluntary spousal life coverage.
• Voluntary dependent life coverage.
• Hospital indemnity, accident, and critical illness coverage.
• Commuter/transit account.
• Healthcare flexible spending account.
• Dependent care flexible spending account.
• Health savings account.
• 401(k) with employer match.
• Employer-paid employee assistance program (EAP).
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED