Inbound Sales Development Representative - Boston

LaunchDarkly • Boston, MA

7d

About The Position

LaunchDarkly is seeking an experienced, self-directed Sales Development Representative to own the first stage of engagement across North America. The role manages and qualifies inbound leads, event MQLs, and accounts showing meaningful engagement through account-based programs. It combines rapid, consultative follow-up with proactive outreach to turn customer interest and buying signals into qualified meetings and pipeline. The representative serves as a first point of contact for prospective customers and partners with Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion.

Requirements

• At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment.
• A demonstrated record of setting goals, taking ownership, and delivering measurable results.
• Experience communicating with customers, prospects, or other external audiences.
• Strong judgment and the ability to operate independently.
• Excellent written and verbal communication skills in English, with confidence engaging senior and technical stakeholders.

Responsibilities

• Act as the first point of contact for prospective customers across North America, creating a fast, thoughtful, and credible first impression.
• Respond rapidly to high-intent inbound inquiries, including demo requests, pricing requests, trials, contact forms, and other hand-raisers.
• Own follow-up for event leads, adapting outreach based on the person, account, and engagement history.
• Research and proactively engage targeted accounts that show meaningful engagement and buying intent.
• Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
• Execute coordinated outreach across phone, email, LinkedIn, and other approved channels.
• Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce.
• Partner with North American Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion.
• Share patterns and feedback from prospects to help improve campaigns, events, content, and the customer journey.

Benefits

• Restricted Stock Units (RSUs)
• Health insurance
• Vision insurance
• Dental insurance
• Mental health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed