Inbound Sales Development Representative - Boston
About The Position
LaunchDarkly is seeking an experienced, self-directed Sales Development Representative to own the first stage of engagement across North America. The role manages and qualifies inbound leads, event MQLs, and accounts showing meaningful engagement through account-based programs. This is not purely a reactive lead-response role. The representative combines fast, consultative follow-up with thoughtful, proactive outreach to turn customer interest and buying signals into qualified meetings and pipeline. The role works closely with North American Account Executives, Marketing, Revenue Operations, and the global SDR organization.
Requirements
- At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment.
- A demonstrated record of setting goals, taking ownership, and delivering measurable results.
- Experience communicating with customers, prospects, or other external audiences.
- Strong judgment and the ability to operate independently.
- Excellent written and verbal communication skills in English, with confidence engaging senior and technical stakeholders.
Responsibilities
- Act as the first point of contact for prospective customers across North America, creating a fast, thoughtful, and credible first impression.
- Respond rapidly to high-intent inbound inquiries, including demo requests, pricing requests, trials, contact forms, and other hand-raisers.
- Own follow-up for event leads, adapting outreach based on the person, account, and engagement history.
- Research and proactively engage targeted accounts that show meaningful engagement and buying intent.
- Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
- Execute coordinated outreach across phone, email, LinkedIn, and other approved channels.
- Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce.
- Partner closely with North American Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion.
- Share prospect patterns and feedback so the broader team can improve campaigns, events, content, and the customer journey.
Benefits
- Restricted Stock Units (RSUs)
- Health insurance
- Vision insurance
- Dental insurance
- Mental health benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
