Remote Inbound Donor Support Representative
About The Position
This is a 100% remote, strictly inbound donor-support opportunity serving established nonprofit fundraising campaigns. Independent contractors assist donors who voluntarily call after responding to a campaign; this is not a sales position and does not involve outbound calls, cold calling, soliciting donations, finding prospective donors, or selling products or services. Contractors provide courteous, professional support by following approved scripts and campaign procedures, processing and recording pledges or contributions accurately, verifying donor and transaction details, and navigating multiple computer systems during calls. They must maintain confidentiality, meet compliance and quality requirements, and satisfy attendance and performance expectations. Required certification must be completed before servicing. Servicing hours are not guaranteed, campaign availability may change, and continued access to campaigns depends on factors including reliability, attendance, quality, and performance. This 100% remote opportunity requires contractors to supply appropriate equipment and a quiet, dedicated workspace. Available campaign servicing intervals may include daytime, evening, and nighttime hours; contractors select from available intervals and manage their own schedules and commitments. Compensation is generally $13–$15 per hour, depending on the campaign and individual performance.
Requirements
- High school diploma or GED.
- At least six months of remote customer-service experience or at least one year of onsite customer-service experience.
- Clear verbal communication.
- Strong active-listening skills.
- Accurate data-entry skills.
- Basic computer proficiency.
- Ability to work across multiple systems while communicating.
- Dependable and professional work habits.
- Quiet, dedicated workspace at home.
- Windows 11 computer with at least 8 GB RAM; 16 GB is recommended.
- USB noise-canceling headset.
- Wired high-speed internet with a direct Ethernet connection.
- Quiet and distraction-free workspace.
- Complete required certification before servicing.
- Meet applicable eligibility requirements, which may depend on experience, location, equipment, background requirements, and certification results.
Nice To Haves
- Dual monitors are recommended.
Responsibilities
- Receive inbound donor calls.
- Provide courteous and professional support to callers.
- Follow approved scripts and campaign procedures.
- Accurately record pledge and donation information.
- Verify donor and transaction details.
- Navigate multiple computer systems while handling calls.
- Maintain confidentiality.
- Follow compliance and quality requirements.
- Meet established attendance and performance expectations.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
