Inbound Donor Engagement Professional

RSC Virtual Staffing • Detroit, MI

4d • Remote

About The Position

RSC Virtual Staffing invites qualified professionals to explore remote opportunities supporting nonprofit fundraising campaigns. This opportunity is for attentive, organized individuals comfortable assisting callers with donation transactions. Contractors may support incoming calls from people responding to charitable fundraising appeals rather than contacting strangers to request contributions.

Nonprofit pledge-processing programs help callers complete intended donations, record pledges, and receive accurate information about approved contribution procedures. Specific duties, schedules, and eligibility requirements depend on the available client campaign. Contract pay typically ranges from $13–$15 per hour, depending on the campaign and performance. Applicants should be prepared to meet professional standards and commit to certification and onboarding.

Requirements

• High school diploma or GED.
• Clear verbal communication and attentive listening.
• Basic typing and computer navigation.
• Accuracy when entering names, amounts, and contact information.
• Ability to follow detailed procedures.
• Respect for donor privacy.
• Reliable internet service.
• Quiet, private home-office environment.
• Willingness to complete applicable certification and screening.
• Preparedness to meet professional standards and commit fully to certification and onboarding.

Nice To Haves

• Prior experience in administrative support, call centers, or customer service may be useful, depending on the program.

Responsibilities

• Answer incoming calls from donors responding to fundraising appeals.
• Record pledge amounts and caller information in approved systems.
• Clarify donation details before completing an entry.
• Explain approved payment and pledge options.
• Help callers correct or complete missing information.
• Follow campaign scripts and instructions without misrepresenting the nonprofit.
• Protect donor information during each interaction.
• Document completed calls and unresolved requests accurately.
• Maintain a professional tone during busy fundraising periods.

What This Job Offers

• Education Level: High school or GED