Donor Engagement Manager

Food Bank of South Jersey•Pennsauken, NJ

20h

About The Position

The Donor Engagement Manager is a primary relationship development and stewardship lead for the Food Sourcing department at the Food Bank of South Jersey. Working with Food Sourcing Coordinators and the Senior Manager of Food Sourcing, the role acquires, develops, cultivates, and expands food donor partnerships in support of sourcing goals. The position aligns donor opportunities with organizational priorities, operational capacity, and mission impact, and represents the Food Bank at community, industry, donor, and partner events. The manager supports donor acquisition, engagement, stewardship, recognition, retention, and reactivation; maintains donor relationship records and engagement tracking; and works across Food Sourcing, Operations, and other teams to develop successful donation programs and partnerships. The role also promotes donor compliance with food safety and organizational requirements through education and training, monitors donor activity and performance, and provides reporting and recommendations to support department goals.

Requirements

Bachelor’s degree in business, marketing, supply chain, nonprofit management, or a related field, or an equivalent combination of education and at least four years of progressively responsible experience in the food industry or other sales or relationship management experience.
At least three years of experience in donor or account relationship management, business development, or food procurement/sourcing.
Working knowledge of food safety standards and donation handling requirements.
Proficiency with donor or customer relationship management databases, such as Salesforce, and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Excellent written and verbal communication, presentation, and negotiation skills, with the ability to represent the organization professionally.
Strong organizational skills and the ability to manage multiple relationships, priorities, and deadlines independently.
Valid driver’s license with an acceptable driving record and reliable transportation for local travel to donor sites, partner locations, and events throughout the four-county service area.
Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends, for donor and community events.
Ability to build trusted relationships, foster collaboration, identify growth and process-improvement opportunities, communicate organizational priorities and impact, and exercise sound judgment, initiative, problem-solving, and attention to detail.
Demonstrated adaptability, community/client focus, commitment to a supportive and inclusive environment, decision-making ability, and results orientation.

Nice To Haves

Experience working with food donors, retailers, manufacturers, or distributors is strongly preferred.

Responsibilities

Develop, cultivate, and expand relationships with existing, prospective, and lapsed food donors, industry partners, and community organizations.
Contribute to and execute donor acquisition, engagement, stewardship, recognition, retention, and reactivation strategies.
Build relationships that support sustainable growth and diversification of the Food Sourcing network.
Represent the Food Bank at donor, community, industry, networking, and other relevant events.
Collaborate with internal stakeholders to implement donation programs and partnership initiatives.
Maintain donor relationship management systems, records, engagement plans, and activity tracking.
Establish and maintain a schedule of donor visits, meetings, stewardship activities, and relationship-building opportunities.
Identify opportunities to increase donor participation, donation frequency, retention, and engagement.
Coordinate donor appreciation, recognition, cultivation, and reactivation initiatives.
Conduct donor outreach and prospecting consistent with organizational priorities and operational capacity.
Provide relationship development and stewardship support to Food Sourcing Coordinators across retail, industry, food drive, and community donor channels while respecting channel responsibilities and donor ownership.
Work with the Senior Manager of Food Sourcing and Coordinators to identify donor growth, retention, and engagement opportunities and determine relationship strategies and follow-up.
Collaborate with Operations leadership and the Food Sourcing team to assess and prioritize donation opportunities based on capacity, cost, mission impact, and organizational goals.
Communicate with stakeholders about large-scale donations, special events, and strategic initiatives, and provide donor insights and recommendations in planning and operational meetings.
Support coordinated development of donor relationships across departments as organizational needs and sourcing priorities evolve.
Promote donor adherence to Feeding America standards, food safety requirements, and organizational policies through education, communication, and training.
Conduct individual and group donor training on donation guidelines, food safety standards, and operational procedures; support development of training materials and educational resources.
Participate in community events, trade associations, conferences, donor meetings, food drives, media opportunities, public speaking engagements, tours, and donor recognition activities.
Identify and develop partnership opportunities that strengthen and diversify the Food Sourcing network.
Collaborate with Communications, Development, Programs, and Community Engagement teams to maximize donor and partner engagement opportunities.
Monitor donor activity, donation trends, performance metrics, and engagement outcomes to identify relationship-growth and follow-up opportunities.
Maintain required documentation and reporting, and assist with reports, presentations, and leadership communications.