Annual Giving & Donor Engagement Manager

Lutheran Social Services of the Southwest • Phoenix, AZ

7h • $0 - $80,000 • Hybrid

About The Position

Lutheran Social Services of the Southwest is seeking a relationship-oriented, results-driven Annual Giving & Donor Engagement Manager to lead its individual giving program. The role focuses on welcoming new donors, engaging current supporters, reactivating lapsed donors, and helping supporters grow into monthly and mid-level givers. The position reports to the Vice President of Development and is hybrid, with four days on-site and one day remote in Phoenix, Arizona.

The manager will develop and run a year-round annual giving strategy, build donor relationships through thoughtful outreach and impact updates, and create stewardship programs that encourage continued support. Success is measured through stronger donor retention, new donors, recurring gifts, higher average gifts, reactivated donors, and steady annual giving growth.

Requirements

• At least 3 years of experience in fundraising, annual giving, donor relations, marketing, or customer relationship management.
• Experience planning and running fundraising campaigns.
• Strong writing and conversation skills, with the ability to build relationships.
• Organized and detail-oriented, with the ability to manage multiple projects and deadlines.
• Passion for nonprofit work and commitment to the mission of LSS-SW.

Nice To Haves

• Experience with donor databases or CRM systems.
• Bachelor’s degree in marketing, communications, nonprofit management, business, or a related field, or equivalent experience.

Responsibilities

• Build and run a year-round annual giving strategy, including Giving Tuesday, holiday, and special appeals.
• Create targeted appeals across direct mail, email, phone, text, and digital channels.
• Connect with donors personally through calls, handwritten notes, and thoughtful updates on their impact.
• Design stewardship and donor appreciation programs that encourage supporters to continue giving.
• Grow recurring giving and move donors from first gifts to mid-level support.
• Work with Marketing and Communications on compelling fundraising messages.
• Use the donor CRM to manage segments, track results, and identify opportunities.
• Partner with Major Gifts to refer promising prospects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level