Manager, Donor Engagement

Trust For the National Mall•Washington, DC

About The Position

The Manager, Donor Engagement supports the Trust for the National Mall’s philanthropic work by developing and executing strategies to engage, retain, and steward major donors. The role oversees donor-benefit fulfillment and helps build lasting donor relationships that support the organization’s mission. It reports to the Director, Philanthropic Operations and manages and mentors the Donor Engagement Assistant. The position works with major gift officers, donors, external partners, Communications, and Philanthropy colleagues on donor engagement plans, recognition, events, stewardship initiatives, and reporting. The Manager also researches donor-recognition best practices and contributes to team development and a culture of philanthropy. The Trust is a nonprofit, nonpartisan philanthropic partner of the National Park Service dedicated to restoring, enriching, and preserving the National Mall. It raises private funding, provides project expertise and in-kind support, leads capital restoration projects, mobilizes volunteers, and provides educational experiences.

Requirements

At least 5 years of professional experience.
At least 2 years of experience in donor relations, stewardship, or a related field for a nonprofit organization.
At least 1 year of management experience.
Bachelor’s degree or commensurate experience.
Proficiency in managing donor databases.
Experience planning and coordinating small- to mid-size events.
External partner engagement experience.
Supervisory experience and ability to manage stakeholders across teams.
Strong verbal and written communication and storytelling skills.
Project management skills.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to take initiative and adapt with a can-do attitude and flexible mindset.
High standards of accountability, customer service, and stewardship.
Commitment to building a culture of philanthropy and to the Trust’s mission and values.
People-management and staff-development abilities.

Nice To Haves

Experience with Salesforce.
Experience in nonprofits and nonprofit management, particularly fundraising, events, and campaigns.

Responsibilities

Drive high-touch donor engagement in collaboration with major gift officers, external partners, and donors; activities may include signage, tours, Days of Service, press briefings, and gift announcements.
Collaborate with major gift officers to develop and implement individualized engagement plans for major donors and prospects.
Oversee planning, coordination, and execution of donor-engagement events as needed.
Assist with planning, management, and fulfillment of donor and sponsor benefits for the annual BALL for THE Mall fundraising event.
Collaborate with major gift officers to identify high-impact benefit offerings and review benefits in major agreements.
Develop the annual report with Communications and Philanthropy colleagues.
Manage large-scale internal stewardship initiatives and activations, including Donor Appreciation Week.
Create and manage an annual donor cultivation and stewardship plan and timeline.
Monitor and report on donor-relations strategy effectiveness, using data to improve donor satisfaction and increase donations.
Support development of standard cultivation and stewardship policies and procedures.
Manage and mentor the Donor Engagement Assistant and stewardship interns, as applicable.
Research and apply donor-recognition best practices, ethical guidelines, and innovative recognition methods.
Participate in Trust-wide team building and professional development as necessary.
Perform other duties as assigned.