Inbound Customer Service Representative

Zurich Insurance Group • Houston, TX

2d • Hybrid

About The Position

This role is part of the Travel Guard team, a travel insurance brand that provides travel insurance solutions and global assistance services. The Inbound Customer Service Representative helps travelers find suitable insurance coverage by speaking with them over the phone, learning about their travel plans, answering questions, and recommending coverage that fits their needs. The role involves providing accurate product information and documenting customer interactions while helping customers navigate questions or challenges.

The position works a second shift between 12 p.m. and 10 p.m. Monday through Friday, with rotating weekend work. It includes a shift differential of $3 per hour for qualifying evening and weekend hours, plus an additional $3 per hour for Saturdays and Sundays between 7 p.m. and 7 a.m. A full background check is required to obtain the state licenses needed to sell travel insurance in all U.S. states and jurisdictions.

The role follows a hybrid work arrangement of three days in the office and two days working from home. The company describes opportunities for onboarding, professional development, and career growth.

Requirements

• High school diploma or equivalent.
• Strong communication skills and customer service experience.
• Ability to multitask and stay organized.
• Positive attitude and passion for helping others.
• Ability to navigate multiple systems while effectively handling calls.
• Attention to detail and accuracy when documenting information.
• Ability to work a second shift between 12 p.m. and 10 p.m. Monday through Friday, with rotating weekend work.
• Full background check required to obtain state licenses needed to sell travel insurance in all U.S. states and jurisdictions.

Responsibilities

• Connect with customers through incoming calls and deliver a friendly, informative experience.
• Ask questions and listen to understand each customer's travel needs.
• Recommend travel insurance options suited to customers' needs.
• Provide clear and accurate information about products, services, and benefits.
• Help customers navigate questions or challenges.
• Document customer interactions accurately and professionally.
• Work with leaders and teammates to develop skills and knowledge.

Benefits

• Regular annual and personal leave benefits.
• Volunteer leave.
• Paid parental leave.
• Competitive high-deductible health plan.
• Employee assistance programs.
• Access to health and well-being activities.
• 401(k) program with employer matching.
• Hybrid work arrangement: three days in the office and two days working from home.
• Onboarding and continuous professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED