Inbound Customer Service Retention Representative

TruGreen • Lititz, PA

4d • Onsite

About The Position

TruGreen is hiring an Inbound Customer Retention Representative for its Lititz, Pennsylvania team. The representative builds relationships with customers, understands their needs, and helps them get the most value from TruGreen services. Through active listening and problem-solving, the role provides solutions that strengthen customer loyalty and create positive customer experiences. The position includes paid training, ongoing development, real-time coaching, and opportunities to build communication, problem-solving, and relationship-building skills.

Requirements

• Ability to use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver retention-supporting solutions.
• Excellent written and verbal communication skills for professional business interactions.
• Proficiency with Microsoft Office applications and ability to quickly learn new systems and technology.
• Familiarity with social media applications such as Facebook, Instagram, and LinkedIn.
• Ability to learn, retain, and apply product, service, and company knowledge.
• Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
• Strong typing and data-entry skills, with attention to detail and accuracy.
• Comfort performing basic mathematical calculations, including percentages, ratios, and decimals, accurately.
• Strong organizational and time-management skills, including ability to prioritize tasks and maintain dependable attendance.
• Ability to work independently while benefiting from coaching, leadership support, and team collaboration.
• Ability to navigate multiple systems while documenting information accurately and engaging customers in real time.
• High school diploma or GED required; up to one year of related customer service experience, training, or equivalent combination of education and experience is preferred.
• Comfortable consenting to a criminal background check.
• Fluent in spoken, read, and written English.
• Must be at least 18 years old at the time of hire.
• Must be physically located in the United States while performing the job.
• Ability to perform the essential functions of the job with or without reasonable accommodation.

Nice To Haves

• Up to one year of related customer service experience, training, or an equivalent combination of education and experience.

Responsibilities

• Build relationships with customers and understand their needs.
• Help customers get the most value from their TruGreen services.
• Use active listening and problem-solving to address customer concerns and provide solutions that support retention.
• Accurately document information while navigating multiple systems and engaging with customers in real time.
• Learn and apply product, service, and company knowledge, policies, procedures, and service standards.

Benefits

• $18 hourly pay, paid weekly.
• Performance-based incentive opportunities.
• Paid time off, sick time, and holidays.
• Employee discounts on TruGreen services.
• Medical, dental, and vision insurance.
• 401(k) with company match; eligibility begins at 30 days.
• Paid training and ongoing development.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED