Inbound Customer Service Retention Representative
About The Position
TruGreen is hiring an Inbound Customer Retention Representative for its Groveport, Ohio team. The role supports customers by building relationships, understanding their needs, and helping them get the most value from TruGreen services. Through active listening and problem-solving, the representative provides solutions that strengthen customer loyalty and create positive customer experiences. The position includes paid training, ongoing development, real-time coaching, and support from teammates and leaders. Candidates should be comfortable working in a fast-paced environment, navigating multiple systems while engaging with customers, and accurately documenting information. Applicants must be physically located in the United States while performing the job and must be at least 18 years old at hire.
Requirements
- Use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver retention-supporting solutions.
- Excellent written and verbal communication skills for professional business interactions.
- Proficiency with Microsoft Office applications and ability to quickly learn new systems and technology.
- Familiarity with social media applications such as Facebook, Instagram, and LinkedIn.
- Ability to learn, retain, and apply product, service, and company knowledge.
- Ability to interpret and consistently apply company policies, procedures, and service standards.
- Strong typing and data-entry skills with attention to detail and accuracy.
- Comfort performing basic mathematical calculations, including percentages, ratios, and decimals, accurately.
- Strong organizational and time-management skills, including prioritizing tasks and maintaining dependable attendance.
- Ability to work independently while benefiting from coaching, leadership support, and team collaboration.
- Ability to navigate multiple systems while documenting information accurately and engaging customers in real time.
- High school diploma or GED required; up to one year of related customer service experience, training, or an equivalent combination of education and experience is preferred.
- Comfortable consenting to a criminal background check.
- Ability to speak, read, and write English fluently.
- Ability to perform essential job functions with or without reasonable accommodation.
- Must be at least 18 years old at the time of hire.
- Must be physically located in the United States while performing the job.
Nice To Haves
- Up to one year of related customer service experience, training, or an equivalent combination of education and experience.
Responsibilities
- Build relationships with customers and understand their needs.
- Help customers get the most value from their TruGreen services.
- Use active listening and problem-solving to address customer concerns and provide solutions that support retention.
- Accurately document information while navigating multiple systems and engaging with customers in real time.
- Learn and apply product, service, company, and policy information to assist customers and support business objectives.
Benefits
- $16 hourly pay, paid weekly.
- Performance-based incentive opportunities.
- Paid time off, sick time, and holidays.
- Employee discounts on TruGreen services.
- Medical, dental, and vision benefits.
- 401(k) with company match; eligibility begins at 30 days.
- Paid training and ongoing development.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
