Inbound Customer Service Retention Representative
About The Position
TruGreen is hiring an Inbound Customer Retention Representative for its Round Rock, Texas team. The representative builds relationships with customers, understands their needs, and helps them get the most value from TruGreen services. Using active listening and problem-solving, the role provides solutions that support customer loyalty and positive customer experiences. The position includes paid training, ongoing development, real-time coaching, and support from teammates and leaders, with opportunities for career growth. The job is based at 594 Greenhill Dr, Round Rock, Texas 78664. Employees must be physically located in the United States while performing the job and must speak, read, and write English fluently. TruGreen accepts applications on an ongoing basis.
Requirements
- High school diploma or GED required; up to one year of related customer service experience, training, or an equivalent combination of education and experience is preferred.
- Ability to use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver retention-focused solutions.
- Excellent written and verbal communication skills for professional business interactions.
- Proficiency with Microsoft Office applications and ability to quickly learn new systems and technology.
- Familiarity with social media applications such as Facebook, Instagram, and LinkedIn.
- Ability to learn, retain, and apply product, service, and company knowledge.
- Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
- Strong typing and data-entry skills, with attention to detail and accuracy.
- Comfort performing basic mathematical calculations, including percentages, ratios, and decimals, accurately.
- Strong organizational and time-management skills, including the ability to prioritize tasks and maintain dependable attendance.
- Ability to work independently while benefiting from coaching, leadership support, and team collaboration.
- Ability to effectively navigate multiple systems while accurately documenting information and engaging with customers in real time.
- Consent to a criminal background check.
- Ability to speak, read, and write English fluently.
- Must be at least 18 years old at the time of hire.
- Ability to perform the essential functions of the job with or without reasonable accommodation.
- Must be physically located in the United States while performing the job.
Nice To Haves
- Up to one year of related customer service experience, training, or an equivalent combination of education and experience.
Responsibilities
- Build relationships with customers and understand their needs.
- Help customers get the most value from TruGreen services.
- Address customer concerns and provide solutions that support customer retention and positive outcomes.
- Learn and apply product, service, and company knowledge to assist customers and support business objectives.
- Interpret and consistently apply company policies, procedures, and service standards.
- Navigate multiple systems while documenting information accurately and engaging with customers in real time.
Benefits
- $16.50 hourly pay, paid weekly.
- Performance-based incentive opportunities.
- Paid time off, sick time, and holidays.
- Employee discounts on TruGreen services.
- Medical, dental, and vision insurance.
- 401(k) with company match; eligibility begins at 30 days.
- Paid training and ongoing development.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
