INBOUND CUSTOMER SERVICE RETENTION REPRESENTATIVE
About The Position
The Inbound Customer Retention Representative supports TruGreen customers by understanding their needs, addressing concerns, and providing solutions that help customers get the most value from TruGreen services. The role focuses on building customer relationships, strengthening loyalty, and creating positive customer experiences through active listening and problem-solving. The position includes comprehensive paid training, ongoing development, real-time coaching, and support from team leaders and coworkers. Employees are offered opportunities to build communication, problem-solving, and relationship-building skills and to pursue career growth within the company. The role is based at TruGreen’s Groveport, Ohio location. Applicants must be physically located in the United States while performing the job.
Requirements
- High school diploma or GED required; up to one year of related customer service experience, training, or an equivalent combination of education and experience is preferred.
- Ability to use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver retention-focused solutions.
- Excellent written and verbal communication skills for professional business interactions.
- Proficiency with Microsoft Office applications and ability to quickly learn new systems and technology.
- Familiarity with social media applications such as Facebook, Instagram, and LinkedIn.
- Ability to learn, retain, and apply product, service, and company knowledge.
- Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
- Strong typing and data-entry skills with attention to detail and accuracy.
- Comfort with basic mathematical calculations, including percentages, ratios, and decimals, and a high level of accuracy.
- Strong organizational and time management skills, including the ability to prioritize tasks and maintain dependable attendance.
- Ability to work independently while benefiting from coaching, leadership support, and team collaboration.
- Ability to navigate multiple systems while documenting information accurately and engaging with customers in real time.
- Fluent ability to speak, read, and write English.
- Must be at least 18 years old at the time of hire.
- Must be comfortable consenting to a criminal background check.
- Must be able to perform the essential job functions with or without reasonable accommodation.
- Must be physically located in the United States while performing the job.
- TruGreen performs pre-employment testing.
Nice To Haves
- Up to one year of related customer service experience, training, or an equivalent combination of education and experience.
Responsibilities
- Build relationships with customers and understand their needs.
- Help customers get the most value from their TruGreen services.
- Address customer concerns and provide solutions that support customer retention and strengthen customer loyalty.
- Accurately document information while navigating multiple systems and engaging with customers in real time.
- Learn and apply product, service, and company knowledge, policies, procedures, and service standards to assist customers.
Benefits
- $16 hourly pay, paid weekly
- Performance-based incentive opportunities
- Paid time off, sick time, and holidays
- Employee discounts on TruGreen services
- Paid training and ongoing development
- Medical, dental, and vision insurance
- 401(k) with company match; eligibility begins at 30 days
- Supportive team environment
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
