Inbound Customer Service Retention Representative

TruGreen•Gaithersburg, MD

4d•Onsite

About The Position

TruGreen is hiring an Inbound Customer Retention Representative for its Gaithersburg, Maryland team. The role focuses on building customer relationships, understanding customer needs, and providing solutions that help customers get value from TruGreen services and strengthen their loyalty. Representatives receive product and service training, ongoing development, real-time coaching, and support from team leaders and coworkers. The position offers opportunities to build communication, problem-solving, and relationship-building skills and to pursue career growth within the company. The role is based at 18910 Woodfield Road, Gaithersburg, MD 20879. Applicants must be physically located in the United States while performing the job and must be able to speak, read, and write English fluently. Pay is $18.50 per hour, paid weekly, with performance-based incentive opportunities. Benefits include paid time off, sick time, holidays, employee discounts on TruGreen services, and medical, dental, vision, and 401(k) with company match, with eligibility beginning at 30 days.

Requirements

Ability to use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver retention-supporting solutions.
Excellent written and verbal communication skills for professional business interactions.
Proficiency with Microsoft Office applications and ability to learn new systems and technology quickly.
Familiarity with social media applications, including Facebook, Instagram, and LinkedIn.
Ability to learn, retain, and apply product, service, and company knowledge.
Ability to interpret and consistently apply company policies, procedures, and service standards accurately.
Strong typing and data-entry skills, with attention to detail and accuracy.
Comfort with basic mathematical calculations, including percentages, ratios, and decimals, performed accurately.
Strong organizational and time-management skills, including prioritizing tasks, staying organized, and maintaining dependable attendance.
Ability to work independently while benefiting from coaching, leadership support, and team collaboration.
Ability to navigate multiple systems while accurately documenting information and engaging customers in real time.
High school diploma or GED required; up to one year of related customer service experience, training, or an equivalent combination of education and experience is preferred.
Must consent to a criminal background check.
Must speak, read, and write English fluently.
Must be at least 18 years old at the time of hire.
Ability to perform the essential job functions with or without reasonable accommodation.
Must be physically located in the United States while performing the job.

Nice To Haves

Up to one year of related customer service experience, training, or an equivalent combination of education and experience.

Responsibilities

Build relationships with customers and understand their needs.
Help customers get the most value from their TruGreen services.
Use active listening and problem-solving to address customer concerns and provide solutions that support customer retention.
Accurately document information while navigating multiple systems and engaging with customers in real time.
Learn and apply product, service, company, policy, procedure, and service-standard knowledge to assist customers and support business objectives.