INBOUND CUSTOMER SERVICE RETENTION REPRESENTATIVE
About The Position
The Inbound Customer Retention Representative builds relationships with customers, understands their needs, and helps them get the most value from TruGreen services. The role uses active listening and problem-solving to address customer concerns, provide solutions, strengthen customer loyalty, and create positive customer experiences. Representatives receive paid training on products, services, and customer experience standards, as well as real-time coaching and ongoing development. The position is based at 201 Bucky Drive in Lititz, Pennsylvania. Applicants must be physically located in the United States while performing the job.
Requirements
- Use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver solutions that support customer retention.
- Excellent written and verbal communication skills for professional business interactions.
- Proficiency with Microsoft Office applications and ability to quickly learn new systems and technology.
- Familiarity with social media applications such as Facebook, Instagram, and LinkedIn.
- Ability to learn, retain, and apply product, service, and company knowledge.
- Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
- Strong typing and data-entry skills with attention to detail and accuracy.
- Comfort with basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.
- Strong organizational and time-management skills, including ability to prioritize tasks and maintain dependable attendance.
- Ability to work independently while benefiting from coaching, leadership support, and team collaboration.
- Ability to navigate multiple systems, document information accurately, and engage with customers in real time.
- Ability to speak, read, and write English fluently.
- Must be at least 18 years old at the time of hire.
- Must be comfortable consenting to a criminal background check.
- Must be able to perform the essential functions of the job with or without reasonable accommodation.
- Must be physically located in the United States while performing the job.
Nice To Haves
- Up to one year of related customer service experience, training, or an equivalent combination of education and experience is preferred.
- High school diploma or GED is required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience is preferred.
Responsibilities
- Build relationships with customers and understand their needs.
- Help customers get the most value from TruGreen services.
- Use active listening and problem-solving to address customer concerns and provide solutions that support retention.
- Accurately document information while navigating multiple systems and engaging with customers in real time.
- Learn, retain, and apply product, service, and company knowledge to assist customers and support business objectives.
- Interpret and consistently apply company policies, procedures, and service standards.
Benefits
- $18 hourly pay, paid weekly.
- Performance-based incentive opportunities.
- Paid time off, sick time, and holidays.
- Employee discounts on TruGreen services.
- Career growth opportunities.
- Paid training and ongoing development.
- Medical, dental, and vision insurance.
- 401(k) with company match; eligibility begins at 30 days.
- Supportive team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
