INBOUND CUSTOMER SERVICE RETENTION REPRESENTATIVE

TruGreen•Round Rock, TX

4d•Onsite

About The Position

The Inbound Customer Retention Representative helps TruGreen customers find solutions and get the most value from their services. The role builds customer relationships through active listening and problem-solving, addressing concerns and supporting customer loyalty. Representatives receive paid training, ongoing development, real-time coaching, and support from leaders and teammates. The position is based at 594 Greenhill Dr, Round Rock, Texas 78664. Pay is $16.50 per hour, paid weekly, with performance-based incentive opportunities.

Requirements

Use active listening, problem-solving, and relationship-building skills to address customer concerns and support customer retention.
Excellent written and verbal communication skills for professional business interactions.
Proficiency with Microsoft Office applications and ability to learn new systems and technology quickly.
Familiarity with social media applications, including Facebook, Instagram, and LinkedIn.
Ability to learn, retain, and apply product, service, and company knowledge.
Ability to interpret and consistently apply company policies, procedures, and service standards accurately.
Strong typing and data-entry skills with attention to detail and accuracy.
Comfort performing basic mathematical calculations, including percentages, ratios, and decimals, accurately.
Strong organizational and time-management skills, including prioritizing tasks and maintaining dependable attendance.
Ability to work independently while benefiting from coaching, leadership support, and team collaboration.
Ability to navigate multiple systems and document information accurately while engaging with customers in real time.
High school diploma or GED required; up to one year of related customer service experience, training, or an equivalent combination of education and experience is preferred.
Comfortable consenting to a criminal background check.
Fluent in spoken and written English and able to read English.
Must be at least 18 years old at the time of hire.
Must be physically located in the United States while performing the job.
Able to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Up to one year of related customer service experience, training, or an equivalent combination of education and experience.

Responsibilities

Build relationships with customers and understand their needs.
Help customers get the most value from their TruGreen services.
Use active listening and problem-solving to address customer concerns and provide solutions that support retention.
Accurately document information while navigating multiple systems and engaging with customers in real time.
Learn and apply product, service, and company knowledge, policies, procedures, and service standards.