(USA) Inbound Coach

Walmart•Salem, NH

21d•Onsite

About The Position

The Inbound Coach supervises and develops hourly associates and leads operational performance in a Micro Fulfillment Center (MFC). The role hires, trains, mentors, and assigns associates; sets expectations; recognizes performance; and builds qualified teams. The Coach leads through teaching, active listening, store tours, and feedback, while communicating operational updates, business objectives, technology use, merchandising, and company direction. The position leads transformation and process-improvement initiatives, models Walmart customer-service standards, and supports customer service and community outreach. It develops corrective action plans, oversees budgeting and expense control, monitors profit and loss, inventory, and operational processes, and works to control shrink and meet sales and profit goals. The role monitors automated equipment and product flow, performs basic equipment and software troubleshooting, follows Lockout/Tagout procedures, and coordinates unresolved failures with maintenance teams, vendors, or remote support. It trains MFC technology operators and supports picking, replenishment, and staging operations, including clearing faults, replacing equipment components, handling incidents, and escalating issues that cannot be resolved onsite. The Coach also monitors order status and system dashboards, supports safe and efficient pick-pack operations, and communicates lessons learned and improvement recommendations to technology vendors. The Coach coordinates job-related activities with stakeholders, tracks goals and results, identifies improvement opportunities, and promotes continuous learning. The role ensures adherence to company policies, ethics, and integrity standards and supports a workplace culture of belonging, collaboration, accountability, customer focus, and operational excellence.

Requirements

At least 4 years of site or area management experience in a fast-paced warehouse, high-volume production, or grocery fulfillment operational environment.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience managing 24-hour operations.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Hire, train, mentor, supervise, and develop hourly associates; assign duties, set expectations, recognize contributions, and support staffing needs.
Lead teams through teaching, training, active listening, store tours, and feedback about operations, technology, business objectives, merchandising, and company direction.
Lead transformation initiatives and communicate expectations and guidelines for implementing business solutions.
Model customer-service standards and support customer service and community outreach programs; ensure customer needs, complaints, and issues are addressed.
Develop corrective action plans and lead process-improvement efforts to maintain a high-quality customer experience.
Manage the financial performance of the assigned area by reviewing profit and loss statements, assisting with budgets and forecasts, and controlling expenses.
Monitor inventory and operational processes, develop plans to control shrink, and work toward sales and profit goals.
Monitor automated equipment and product flow, address freight-flow issues, and reset equipment as needed.
Interact with automated-equipment computer interfaces, troubleshoot basic faults, and notify or assist maintenance teams or vendors with unresolved jams and failures.
Follow and execute Lockout/Tagout procedures for automation equipment.
Train MFC technology operators and guide the Operations Team to reduce operational errors.
Support picking, replenishment, and staging operations by performing tool-free equipment maintenance, clearing faults, swapping components, and resolving basic software errors.
Serve as a point of contact for site incidents, address incidents when possible, and escalate incidents that cannot be resolved onsite.
Participate in communications with the MFC technology vendor, document updates and lessons learned, and share continuous-improvement recommendations.
Make operational decisions, including delivery acceptance or rejection and decisions about wasting stock during refrigeration breakdowns; implement safe and effective working procedures and layouts.
Monitor order screens and dashboards, diagnose order or tote-flow issues, reintroduce lost totes, troubleshoot equipment faults, and escalate issues to remote or onsite support.
Coordinate job-related activities with stakeholders, maintain relationships, communicate goals, measure results, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with eligible tuition, books, and fees paid.
Performance-based bonus awards and annual or quarterly performance bonuses.