(USA) Inbound Coach (Non-Complex) – WM

Walmart•Pearland, TX

20h•Onsite

About The Position

The Inbound Coach supervises and develops hourly associates while overseeing operational activities in a Micro Fulfillment Center (MFC). The role includes hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and building qualified teams. The coach leads by teaching, listening, giving feedback, and helping associates understand store operations, technology, business objectives, merchandising, and company direction. The position supports customer service, community outreach, process improvement, and financial performance for the designated business area. Responsibilities include monitoring profit and loss, budgets, expenses, inventory, operational processes, shrink, sales, and profit goals. The role also oversees automated equipment and MFC technology, supports picking, replenishment, and staging, troubleshoots basic equipment and software issues, and escalates unresolved incidents to remote or onsite support. The Inbound Coach makes operational decisions to keep MFC order fulfillment efficient and safe, follows applicable safety procedures, supports company initiatives, and coordinates work with stakeholders. The role ensures compliance with company policies and promotes Walmart’s values, including respect for individuals, integrity, customer service, continuous learning, and improvement.

Requirements

At least 4 years of site or area management experience in a fast-paced warehouse, high-volume production, or grocery fulfillment operational environment.
Complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience managing 24-hour operations.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Hire, train, mentor, assign duties to, recognize, and develop hourly associates; set clear expectations and support staffing needs.
Lead teams through teaching, training, active listening, store tours, and feedback on operations, technology, business objectives, merchandising, and company direction.
Lead company transformation initiatives and communicate business objectives, expectations, and implementation guidelines.
Model Walmart’s One Best Way service model and support customer service and community outreach efforts.
Address customer needs, complaints, and issues; develop corrective action plans and lead process improvements to improve customer experience.
Manage the designated business area’s financial performance by evaluating profit and loss, assisting with budgeting and forecasting, and controlling expenses.
Monitor inventory and operational processes; develop action plans to control shrink and meet sales and profit goals.
Monitor automated equipment and product flow, address freight-flow issues, reset equipment, and notify or assist maintenance teams or vendors with unresolved failures.
Train MFC technology operators and guide the Operations Team to support correct technology use and minimize operational errors.
Support picking, replenishment, and staging operations; perform tool-free equipment maintenance, clear faults, swap equipment components, resolve basic software errors, and coordinate site incident response and escalation.
Make operational decisions for MFC activities, including delivery or stock-waste decisions during refrigeration breakdowns, and establish effective and safe working procedures and physical layouts.
Fulfill pick-and-pack orders safely and efficiently; inspect dashboards and order status, diagnose tote or order-flow issues, reintroduce lost totes, and escalate issues to remote or onsite support.
Troubleshoot specified Dematic and Walmart system and equipment issues, including basic Windows functions, shuttle exchanges, finger faults, tote jams, emergency stops, and lift resets.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, set objectives, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and the Open Door Policy.
Promote belonging, collaboration, accountability, integrity, customer-first decisions, continuous improvement, and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.
Regional Pay Zone or Complex Structure additional compensation may apply to certain positions or locations.
State pay differential where applicable.