(USA) Inbound Coach (Non-Complex) - WM

Walmart•Washington, UT

1d•Onsite

About The Position

The Inbound Coach (Non-Complex) supervises and develops associates and leads operational performance in a Micro Fulfillment Center (MFC). The role includes hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and building qualified teams. The Coach teaches and listens to associates, tours the facility to provide feedback, collaborates with teams on operations and technology, and leads implementation of business initiatives and solutions. The position supports customer service and community outreach, addresses customer concerns, implements corrective actions, and improves processes to deliver a high-quality customer experience. It contributes to financial performance by reviewing profit-and-loss results, supporting budgeting and forecasting, controlling expenses, managing inventory and operational processes, and executing plans to reduce shrink and meet sales and profit goals. The Coach monitors automated equipment and product flow, troubleshoots basic equipment and software issues, follows Lockout/Tagout procedures, and escalates unresolved incidents to maintenance, vendors, or remote support. The role trains MFC technology operators and supports picking, replenishment, and staging operations, including basic maintenance and fault resolution. It also makes operational decisions, oversees efficient and safe pick-pack order fulfillment, and applies appropriate safety and working procedures. The position coordinates job-related activities with stakeholders, tracks goals and results, identifies improvement opportunities, supports compliance with company policies, and promotes continuous learning. It is expected to model Walmart’s values by building inclusive, high-performing teams; acting with integrity; serving customers and members; and striving for excellence.

Requirements

At least 4 years of site or area management experience in a fast-paced warehouse, high-volume production, or grocery fulfillment operational environment.
Must attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience managing 24-hour operations.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and develop talent.
Teach, train, and actively listen to associates; tour the facility and provide feedback on operations, technology, business objectives, merchandising, and company direction.
Lead transformation initiatives and communicate expectations and business objectives to teams.
Model customer-service standards and support customer service and community outreach programs; ensure customer issues are addressed.
Develop corrective action plans and lead process improvements to support a high-quality customer experience.
Review profit-and-loss statements and assist with budgeting, forecasting, expense control, and financial performance in the assigned business area.
Monitor inventory and operational processes, and implement action plans to control shrink and meet sales and profit goals.
Monitor automated equipment and product flow; address freight-flow issues and reset equipment as needed.
Troubleshoot automation equipment and computer-based interfaces, follow Lockout/Tagout procedures, and contact maintenance teams or vendors about unresolved failures.
Train MFC technology operators and guide operations teams to minimize operational errors.
Support picking, replenishment, and staging operations; perform basic equipment maintenance, clear faults, swap components, and resolve basic software errors.
Serve as a primary point of contact for site incidents, resolve issues where possible, and escalate incidents that require additional support.
Participate in communication forums, document and share lessons learned, and recommend continuous improvements to the MFC technology vendor.
Make operational decisions, including accepting or rejecting deliveries and managing stock in the event of refrigeration breakdowns.
Establish safe, effective working procedures and physical layouts for MFC operations and oversee efficient pick-pack order fulfillment.
Inspect order status and system dashboards, diagnose order or tote flow problems, restore lost totes, troubleshoot equipment faults, and escalate unresolved issues.
Coordinate job-related activities and assignments with stakeholders; maintain relationships, support plans and initiatives, communicate goals, track results, and identify improvement opportunities.
Ensure compliance with company policies and procedures and support company values, ethics, and the Open Door Policy.
Build an inclusive workplace, develop and retain talent, communicate effectively, act with integrity, prioritize customers, and promote continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible associates, with tuition, books, and fees paid for covered programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Additional compensation for certain positions may include Regional Pay Zone or Complex Structure pay, and an applicable state pay differential.