(USA) Inbound Coach (Non-Complex) - WM

Walmart•Washington, UT

1d•$65,000 - $100,000•Onsite

About The Position

The Inbound Coach (Non-Complex) leads operations in a Micro Fulfillment Center (MFC), overseeing associates and operational processes to meet customer, business, safety, and financial goals. The role supervises, hires, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes contributions; and builds a workplace centered on belonging and continuous learning. The Coach tours the operation, gives feedback, communicates business objectives, and leads transformation and process-improvement initiatives. The position supports customer service, inventory, sales, expense control, and shrink reduction. It monitors automated equipment and product flow, troubleshoots basic equipment and software issues, follows Lockout/Tagout procedures, and coordinates escalation to maintenance, vendors, or remote support when needed. It also trains MFC technology operators and supports picking, replenishment, and staging operations. The Coach makes operational decisions and oversees efficient, safe pick-and-pack fulfillment. This includes monitoring system dashboards and order status, diagnosing tote and equipment issues, restoring or replacing equipment components where appropriate, and escalating incidents beyond site-level resolution. The role coordinates job-related activities with stakeholders, measures progress against goals, ensures compliance with company policies, and models Walmart’s values, ethics, and customer-first standards. The position is based at the Walmart facility at 625 W Telegraph St, Washington, Utah. The annual salary range is $65,000–$100,000, with performance-based bonus opportunities and other compensation potentially including regional pay-zone or complex-structure differentials.

Requirements

Four years of site or area management experience in a fast-paced warehouse, high-volume production, or grocery fulfillment operational environment.
Must attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and firearms-authorized training is required.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience managing 24-hour operations.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Supervise, hire, train, mentor, and develop hourly associates; assign duties, set expectations, recognize contributions, and support staffing needs.
Lead teams through teaching, active listening, feedback, and consistent communication about operations, technology, business objectives, merchandising, and company direction.
Lead transformation initiatives and implement business solutions, corrective action plans, and process improvements.
Model customer service standards and support customer-service efforts, community outreach, and resolution of customer needs, complaints, and issues.
Evaluate profit-and-loss results; assist with budgeting, forecasting, and expense control; and support sales and profit goals.
Monitor inventory and operational processes and implement plans to control shrink.
Monitor automated equipment and product flow; address freight-flow issues and equipment faults; and follow Lockout/Tagout procedures.
Train MFC technology operators and guide operations teams to use technology properly and minimize errors.
Support picking, replenishment, and staging; perform basic equipment maintenance and troubleshooting; and coordinate or escalate site incidents as needed.
Make operational decisions involving stock, refrigeration breakdowns, fulfillment, equipment, and safe working procedures.
Monitor dashboards and order status, diagnose system and tote-flow issues, restore equipment where appropriate, and escalate unresolved problems to remote or onsite support.
Coordinate job-related activities and assignments with stakeholders, track progress toward objectives, identify improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and model Walmart’s mission, values, ethics, and standards of integrity.
Build high-performing, inclusive teams; develop and retain talent; communicate effectively; and hold oneself and others accountable.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase program
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit, including tuition, books, and fees for eligible programs
Performance-based bonus awards
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes