(USA) Academy Coach

Walmart•Collegedale, TN

10d

About The Position

The Academy Coach coordinates and oversees training activities and assignments, developing relationships with stakeholders and supporting plans and initiatives that meet customer and business needs. The role sets goals, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The Academy Coach conducts training classes according to the block schedule, including in-person, virtual, Academy Connect, and virtual reality training. The coach stays informed about store-process changes by working with associates and leaders at their home store, delivers training to facility associates through regional leadership, and supports specialty and change initiatives. The role also visits facilities to check whether classroom learning is translating into expected performance and reports observations to facility and catchment leadership. The role supervises and develops associates through hiring, training, mentoring, assigning duties, recognition, and fostering belonging. It collaborates with peer coaches and Academy leaders on content teach-backs, co-facilitation, feedback, and improvement of facilitation skills. The Academy Coach conducts facilitation audits, contributes to content development and review, and partners with Learning Services to assess content accuracy. The coach also supports change adoption and assists Academy facilities with customer service, facility processes, and tour-to-teach activities. The position is based at 5588 Little Debbie Pkwy, Ooltewah, Tennessee. Walmart lists an annual salary range of $65,000 to $100,000, with additional annual or quarterly performance bonuses and possible pay differentials. Walmart describes its workplace values as Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

Be a current Walmart associate with 18 months of experience in Walmart operations as a salaried member of management supervising non-exempt associates or employees.
Attend and successfully complete all job-required trainings and assessments, such as Academy and Open Door trainings.
If applying for a position in a store that sells firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
If applying for a position in a store that sells ammunition, hold a state-issued Certificate of Eligibility.

Nice To Haves

Salaried Walmart operations experience supervising five or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Coordinate, complete, and oversee job-related activities and assignments; build stakeholder relationships and support plans and initiatives.
Set and communicate goals and objectives, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Conduct training classes according to the block schedule and complete assigned activities, including monitoring virtual reality training utilization and teaching end-of-day activities across Academy locations, including virtually.
Stay informed about store-process changes by working with associates and leaders at the home store.
Supervise and develop associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Deliver training to facility associates through regional-level leadership using modalities such as in-person training, Academy Connect, virtual reality, and future technologies.
Implement and support training for specialty and change initiatives.
Ensure compliance with company policies and procedures and support company values, ethics, and integrity standards.
Visit facilities in the assigned area to assess whether classroom learning is translating into expected facility-process performance and report findings to facility and catchment leadership.
Participate in content teach-backs and co-facilitate with peer Academy Coaches and Academy leaders; give and receive feedback using the Situation-Behavior-Impact model.
Continuously improve facilitation and delivery skills and coordinate with facility leadership to provide insight on talent potential and succession plans.
Provide weekly leadership feedback on participants attending Salaried Manager Core training.
Conduct facilitation audits on all Academy roles.
Participate in content development and reviews, providing feedback and suggestions to the Learning Services team.
Conduct assessment reviews with the Learning Services team to validate content accuracy.
Support adoption of structure and change initiatives by educating associates at home and assigned facilities through classroom and virtual classroom facilitation.
Support Academy facilities outside class delivery by providing customer service, assisting with facility processes, and executing tour-to-teach activities.

Benefits

Medical, dental, and vision coverage
401(k)
Stock purchase plan
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U Walmart-paid education benefit, including eligible tuition, books, and fees
Annual or quarterly performance bonuses
Possible Regional Pay Zone and complex-structure additional compensation