(USA) Inbound Coach

Walmart•Salem, NH

22d•$65,000 - $100,000•Onsite

About The Position

The Inbound Coach supervises and develops hourly associates and leads inbound and Micro Fulfillment Center (MFC) operations. The role hires, trains, mentors, and assigns work to associates; establishes clear expectations; recognizes performance; and builds qualified teams. The Coach leads through teaching, listening, store tours, and feedback, while communicating business objectives and supporting company transformation initiatives. The position supports customer service, community outreach, and continuous improvement, and contributes to the designated business area's financial performance by reviewing profit and loss, assisting with budgets and forecasts, controlling expenses, monitoring inventory and operational processes, and implementing plans to reduce shrink and meet sales and profit goals. The role also oversees automated equipment and MFC technology operations. This includes monitoring product flow, addressing equipment faults and basic software issues, following Lockout/Tagout procedures, coaching technology operators, supporting picking, replenishment, and staging, and escalating incidents that cannot be resolved onsite. The Coach makes operational decisions, monitors orders and system dashboards, responds to tote and equipment problems, and helps ensure orders are fulfilled efficiently and safely. The Coach coordinates assignments and initiatives with stakeholders, measures results, identifies improvement opportunities, and promotes continuous learning. The role ensures compliance with company policies and procedures and models Walmart's values, including respect for individuals, integrity, customer service, and striving for excellence.

Requirements

4 years of site or area management experience in a fast-paced warehouse, high-volume production, or grocery fulfillment operational environment.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and firearms-authorized training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience managing 24-hour operations.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Hire, train, mentor, recognize, and assign duties to hourly associates; set clear expectations and develop qualified teams.
Lead teams through teaching, training, active listening, store tours, and feedback about store operations, technology, merchandising, business objectives, and company direction.
Communicate and implement company transformation initiatives and business solutions.
Model customer service standards and support customer service, community outreach, and resolution of customer needs, complaints, and issues.
Develop corrective action plans and lead process-improvement efforts to deliver a high-quality customer experience.
Review profit and loss statements; assist with budgeting, forecasting, and expense control; and support the financial and sales performance of the designated area.
Monitor inventory and operational processes and implement plans to control shrink and achieve sales and profit goals.
Monitor automated equipment and product flow, address freight-flow issues, and reset equipment when needed.
Monitor equipment interfaces, address basic faults, contact maintenance teams or vendors about unresolved failures, and follow Lockout/Tagout procedures.
Train MFC technology operators and guide operations teams to minimize operational errors.
Support picking, replenishment, and staging operations, including tool-free equipment maintenance, clearing faults, exchanging components, and resolving basic software errors.
Serve as a main point of contact for site incidents, resolve issues where possible, and escalate incidents requiring additional support.
Participate in communication forums, document and share lessons learned, and communicate continuous-improvement recommendations.
Make operational decisions related to deliveries, stock, refrigeration breakdowns, work and safety procedures, and MFC order fulfillment.
Inspect system screens and dashboards, diagnose order and tote flow issues, restore lost totes, address equipment faults and jams, and escalate issues to remote or onsite support.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, set and communicate objectives, measure results, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and Open Door Policy.
Promote belonging, collaboration, accountability, talent development, customer-focused decisions, learning, and continuous improvement.

Benefits

Performance-based bonus awards and annual or quarterly performance bonuses.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
Additional pay may include a Regional Pay Zone differential based on location and a Complex Structure differential based on external challenges.
State pay differential where applicable.