Inbound Business Account Representative

Cable ONE•Phoenix, IN

4d•Remote

About The Position

Sparklight, a Cable One brand, is hiring a Business Inbound Sales Representative to support customers with internet, phone, and video services. The role focuses on responding to inbound requests from existing customers who want to remove or disconnect services, and retaining Sparklight services and gross revenue. Representatives build rapport by listening with empathy, identify customer issues, and offer resolutions using sales techniques. The position requires meeting monthly key metrics and call-quality expectations, following call-flow structures and schedules, entering orders accurately across multiple programs, and staying informed about competitors’ offers. The posting describes the role as interim work from home and says remote hiring may be considered for the right candidate in Phoenix, Arizona. Applicants must complete background, drug-screening, and reference checks before hire. Cable One and its family of brands describe the workplace as open and inclusive, and are equal opportunity employers.

Requirements

At least six months of previous customer-service experience.
Take a proactive, persistent approach to sales, including after a refusal or rejection.
Be outgoing and able to direct conversations and close sales.
Demonstrate problem-solving skills and listen to customers with patience and empathy before presenting workable solutions.
Keep pace with changing technology and product improvements.
Demonstrate resilience and remain calm during difficult circumstances.
Regular and predictable attendance is required.
High school diploma or GED.

Nice To Haves

Call-center experience is a plus.
Associate degree (A.A.) preferred, but not required.

Responsibilities

Answer inbound calls from current customers requesting service removal or disconnection, and work to retain Sparklight services and gross revenue.
Listen with empathy to build rapport with customers.
Identify customer issues and offer resolutions using creative sales techniques.
Meet monthly key metrics and call-quality expectations by following call-flow structures, using persuasive skills, and adhering to schedules.
Enter orders accurately and efficiently using multiple order-entry programs.
Maintain current knowledge of competitors’ offers to provide customers with beneficial Sparklight offers.

Benefits

Medical, dental, and vision plans available starting at the beginning of employment.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement of up to $5,250 in the first year.
Up to $75 per month toward cable and internet services.
Annual community support for organizations across the United States.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.