Sales Account Representative/Business Development

ServiceMaster Restoration by Senese•City of Middletown, NY

10d•$65,000 - $80,000

About The Position

The Sales Account Representative/Business Development role manages relationships with current customers and referral sources while prospecting for additional revenue opportunities. The position involves customer outreach, new-lead development, maintaining relationships with insurance agents and adjusters, sales and product knowledge development, preparing job-file review documents, reporting on referral-source relationships, assisting with collections when necessary, and resolving customer issues. Local and regional travel may be required, as may work outside traditional hours to attend business social events and represent the company.

Requirements

High school graduate or equivalent.
1–2 years of experience in the disaster restoration field.
6–12 months of sales experience or prior sales training is highly desired but not required.
Valid driver’s license and satisfactory driving record.
Good verbal and written communication skills.
Good customer service skills.
Highly motivated, with a strong work ethic and enjoyment of the selling process.
Ability to build rapport easily and establish trust, leading to lasting customer relationships.
Ability to effectively present information to customers one-on-one and in small groups.
Aptitude for basic math, including calculations related to the sales process.
Skill using social media and other web-based sales tools.
Ability to move up to 20 pounds occasionally.
Ability to sit for long periods while using office equipment such as computers and phones.
Ability to perform fingering and repetitive motions, including moving wrists, hands, and fingers while picking, pinching, and typing.
Ability to express or exchange ideas quickly and accurately, receive detailed information, and act on it.
Close visual acuity for detail-oriented activities at close distances, including preparing and analyzing data, viewing computer screens, and reading extensively.
Ability to work in varying indoor building conditions, with or without air conditioning and heating.

Nice To Haves

College degree preferred.
IICRC certifications preferred.

Responsibilities

Contact customers before and after service to ensure satisfaction and develop additional prospects.
Prospect and develop new sales leads in assigned verticals.
Create, manage, and maintain key relationships with insurance agents, adjusters, and other key relationships.
Continually build product knowledge and refine sales techniques for specific relationship types and verticals.
Prepare documents for job file reviews with current and prospective clients.
Document and report on key referral-source relationships weekly and monthly.
Participate in collections efforts with non-residential customers when necessary.
Resolve issues with customers.
Travel locally and regionally for trade shows, training, networking events, and selling services immediately after catastrophic events, as needed.
Work outside traditional working hours to network and represent the company at business social events, as needed.