Outbound Business Account Representative

Cable ONE • Phoenix, AZ

9d

About The Position

Join Sparklight’s Business Sales Team as an Outbound Business Account Representative. The role connects with small and mid-sized businesses to explain the value of Sparklight’s broadband, phone, and cable services. Sales help local businesses stay connected and serve their customers effectively.

The representative follows up with existing customers, checks their satisfaction, identifies additional services that may better suit their needs, and contacts prospective business customers by phone. The role also provides customer support, maintains accurate customer records in Salesforce, and uses product knowledge to answer questions and explain the benefits of switching to Sparklight.

Requirements

• Three to six months of related experience and/or training.
• Outgoing communication style and ability to direct conversations and close sales.
• Proactive approach, including encouraging customers to commit and finding solutions for business customers.

Nice To Haves

• Previous outbound telemarketing experience in a call center is preferred.
• An Associate’s degree or higher is preferred.

Responsibilities

• Follow up with current customers to confirm they are satisfied with their services.
• Ask discovery questions and present additional service options that may better meet customers’ needs.
• Make outbound calls to prospective business customers and present Sparklight communication packages.
• Provide high-level customer service and accurately enter customer data into the Salesforce system.
• Use knowledge of Sparklight products to answer customer questions and explain the benefits of switching to Sparklight.
• Direct sales conversations, solve customer problems, and work to close sales.

Benefits

• Medical, dental, and vision plans starting when employment begins.
• Life insurance for the associate, spouse, and children.
• Paid time off, including vacation, holidays, and personal/sick days.
• 401(k) with a 100% company match after one year of service, up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Tuition reimbursement up to $5,250 in the first year.
• Up to $75 per month toward cable and internet services.
• Annual community support for organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed