In-Store Shopping Clerk

Sprouts Farmers Market•West Hills, CA

10d•Onsite

About The Position

The In-Store Shopping Clerk works in the store to shop and fulfill customers’ online orders using a mobile device equipped with the Instacart Shopper App. The role focuses on providing excellent customer service by selecting fresh, high-quality products, suggesting substitutions for potential out-of-stock items, and communicating necessary changes to orders. The clerk processes order transactions using the in-store POS system and answers customer questions about order delivery, the Instacart platform, and the benefits of using the service. The clerk may also assist with stocking shelves, filling frozen food bins, and maintaining store cleanliness and presentation. The position requires standing, walking, and bending throughout the workday, walking up to three miles during an eight-hour shift, and maneuvering a utility cart holding 20 pounds with force up to 35 pounds for up to two hours and a distance of up to 20 feet. The posted pay range is $18.65–$24.25 per hour, with pay determined based on applicable experience and qualifications.

Requirements

Be at least 21 years of age.
Have a high school diploma or equivalent.
Demonstrate outgoing, friendly behavior and a positive attitude, with the ability to interact positively with customers.
Have good communication skills and the ability to take direction and participate in a team environment.
Be able to operate front-end equipment, including a register, calculator, and scanner.
Be able to stand, walk, and bend throughout the entire workday.
Be able to maneuver a utility cart holding 20 pounds, requiring force up to 35 pounds, for up to two hours and a distance up to 20 feet.
Be able to walk up to three miles in an eight-hour shift.

Responsibilities

Shop and fulfill customers’ online orders in the store using a mobile device equipped with the Instacart Shopper App.
Provide customer service by selecting products for quality and freshness and substituting potential out-of-stock items.
Communicate necessary changes to orders.
Process order transactions using the in-store POS system.
Answer questions about order delivery, the Instacart platform, and the benefits of using the service as an online ambassador for the store.
May stock shelves, fill frozen food bins, and help maintain the store’s cleanliness and presentation.
Perform other related duties as assigned.

Benefits

Competitive pay.
Sick time plan.
Vacation accrual plan.
Opportunities for career growth.
15% discount for the employee and one other household family member on purchases at Sprouts.
Flexible schedules.
Employee Assistance Program (EAP).
401(k) retirement savings plan with a company match.
Company-paid life insurance.
Contests and appreciation events throughout the year.
Bonus based on company and/or individual performance, subject to eligibility requirements.
Medical, dental, and vision coverage, subject to eligibility requirements.
Health Savings Account with company match, subject to eligibility requirements.
Pre-tax Flexible Spending Accounts for healthcare and dependent care, subject to eligibility requirements.
Company-paid short-term disability coverage, subject to eligibility requirements.
Paid parental leave for mothers and fathers, subject to eligibility requirements.
Paid holidays, subject to eligibility requirements.
DailyPay access for eligible employees, allowing transfer of earned pay before payday at no extra cost.