In Store Donation Attendant
About The Position
Under the direction of the General Manager, the In Store Donation Attendant greets customers and donors and processes donations. The role includes receiving donations and issuing receipts, helping donors or coworkers lift items, maintaining the stockroom and production area, sorting and pricing donated goods, and providing customer service. The position also requires following Consumer Product Safety Commission procedures and other Public Protection Guidelines, responding calmly to emergencies, and referring complaints to management. Employment may be contingent upon an acceptable job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Requirements
- Ability to adhere to the organization’s Core Principles.
- Knowledge of retail and/or stock handling.
- Ability to listen to and follow directions.
- Ability to provide excellent customer service.
- Ability to react calmly and respond to emergency situations.
- Knowledge of textile articles as related to garment classification, such as gowns, shirts, and pants.
- Basic computer skills and beginner knowledge of using a barcode scanner.
- Regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Vision abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
- Ability to stand and walk for long periods of time, stoop, bend, kneel, push and pull, turn from side to side, and lean and remove items from containers.
- No licenses or certifications are required.
Nice To Haves
- Previous retail and/or stock handling experience is preferred.
Responsibilities
- Greet customers and donors courteously and professionally and provide prompt, efficient, and accurate customer service.
- Receive donations and issue donation receipts; assist customers with lifting items into and out of vehicles.
- Sort incoming donations into appropriate carts or bins and assess their quality.
- Sort and price hard goods (wares).
- Keep the production area clean and safe, as well as other store areas as directed.
- Maintain a well-groomed appearance and comply with the dress code, including wearing a name badge and vest.
- Provide general information to customers and donors.
- Assist processors when needed.
- Follow Consumer Product Safety Commission procedures and other Public Protection Guidelines.
- React calmly and respond to emergency situations.
- Refer customer or donor complaints to management in a timely manner.
- Perform other duties as assigned by the General Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
