In Room Dining Server | Full Time

Omni Hotels & Spas • Amelia Island, FL

5d

About The Position

The In Room Dining Server delivers food orders to guest rooms and provides exceptional service, creating memorable experiences for guests enjoying the food and beverage offerings. The role includes taking and sending orders, serving guests, processing payments, maintaining the work area and service station, and supporting the training and orientation of new associates. The schedule varies according to resort needs and requires flexibility to work nights, weekends, and holidays.

Requirements

• Possess unexpired Food Handlers and TABC certifications, or obtain them upon hire.
• Ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, members, management, and coworkers, in person and by telephone.
• Ability to work in a fast-paced environment and multitask.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Nice To Haves

• Prior serving experience.
• Prior cash-handling experience.
• MICROS experience.

Responsibilities

• Maintain regular attendance in accordance with Omni standards and scheduling needs.
• Maintain a professional appearance and grooming, including wearing the required uniform and name tag.
• Provide friendly, professional service to members and guests while following proper steps of service.
• Maintain familiarity with menus and beverage offerings, including wine service.
• Complete station setup, breakdown, and side work.
• Maintain tabletop items and fold napkins to specified standards.
• Polish and clean assigned-station water glassware during each shift.
• Keep salt, pepper, and sugar caddies full.
• Take food and beverage orders and upsell when possible.
• Bus tables as needed.
• Dust tables, including table legs.
• Greet members and guests pleasantly, smile, and use surnames when known.
• Send orders using the MICROS system.
• Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
• Alert a manager promptly to guest suggestions, complaints, or issues.
• Present accurate checks and process payments.
• Maintain a clean work area.
• Assist with orientation and training of new associates.
• Cross-train in other food and beverage outlets as needed.
• Maintain knowledge of the resort property.
• Attend department meetings and required company training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed