In Room Dining Server | Full Time

Omni Hotels & Resorts • Fernandina Beach, FL

6d

About The Position

The In Room Dining Server is responsible for delivering food orders to guest rooms and providing exceptional service. The role creates memorable experiences for guests enjoying the food and beverage service at Omni Amelia Island Resort & Spa.

Requirements

• Have unexpired Food Handlers and TABC credentials, or obtain them upon hire.
• Clearly and pleasantly communicate in English, verbally and in writing, with guests, members, management, and coworkers, in person and by telephone.
• Be able to work in a fast-paced environment and multitask.
• Be able to work flexible shifts, including nights, weekends, and holidays.

Nice To Haves

• Prior serving and cash handling experience.
• MICROS experience.

Responsibilities

• Maintain regular attendance in accordance with Omni standards and a schedule that varies with resort needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper attire or uniform and name tag.
• Provide friendly, professional service to members and guests while following proper steps of service.
• Maintain familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station setup, breakdown, and side work.
• Maintain tabletop items and fold napkins according to specified standards.
• Polish and clean water glassware in the assigned station during each shift.
• Keep salt, pepper, and sugar caddies full.
• Take food and beverage orders and upsell when possible.
• Bus tables as needed and dust tables, including table legs.
• Greet members and guests pleasantly, smile, and use surnames when obtained.
• Send orders using the MICROS system.
• Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
• Alert a manager immediately if a member or guest has a suggestion, complaint, or issue.
• Present accurate checks and process payments.
• Maintain cleanliness of the work area.
• Assist with orientation and training of new associates.
• Cross-train in other food and beverage outlets as needed.
• Maintain knowledge of the resort property.
• Attend department meetings and required company training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed