In Room Dining Server- Bottleworks Hotel

Geronimo Hospitality Group•Indianapolis, IN

About The Position

The In Room Dining Server at Bottleworks Hotel serves food and beverages to hotel guests and provides information to support their selections. The role focuses on delivering accurate, timely room service and creating a warm, friendly dining experience. The server maintains clean and presentable service areas, processes guest checks and payments accurately, and works with chefs, bartenders, and restaurant management to address guest needs and concerns. The position is part-time and pays $14.00 per hour plus tips.

Requirements

Must be at least 18 years of age.
Basic math skills, including adding, subtracting, and counting change.
Strong customer service and oral communication skills.
U.S. work authorization is required.
Part-time availability.

Nice To Haves

One year of server experience is preferred.
Wine experience and/or certification.
Experience with MICROS and Square POS systems.

Responsibilities

Take customers’ food and beverage orders.
Set tables, trays, and carts according to the items ordered and hotel service standards.
Ensure orders are accurate and delivered to guest rooms in a timely manner.
Follow up with guests to confirm satisfaction with food and beverages.
Clean and remove tables, trays, and carts from guest rooms and corridors.
Suggest appetizers, meals, and beverages based on the menu and specials.
Confirm orders with chefs and bartenders when clarification is needed.
Work with restaurant management to address customer concerns promptly and create a pleasant dining experience.
Know and understand menus and beverage lists.
Maintain cleanliness in the server station and kitchen service area to meet state and local health board requirements.
Report cleanliness and maintenance issues to the immediate supervisor.
Follow established guest-check procedures and legibly document required order information.
Receive guest payments and ensure guest checks and payment methods are accurate.
Complete restocking and cleaning duties, including opening and closing sidework.
Attend in-person pre-meal and departmental meetings.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean and professional appearance and a positive, helpful attitude.
Perform other duties as assigned, requested, or deemed necessary by management.