PT IRD Server - Hilton El Conquistador

Desert Hospitality Management, LLC•Oro Valley, AZ

About The Position

The In-Room Dining Server provides attentive, courteous, and efficient food and beverage service to hotel guests. The role receives and delivers guest orders and collects payment. The server describes menu items, preparation methods, and prices; accommodates kitchen-approved special requests; and uses suggestive selling to support food and beverage revenue. The position also includes cashiering, restaurant and room-service support, safety and sanitation practices, and other duties as requested by management.

Requirements

High school diploma or GED certification.
Experience in a hotel or similar industry, preferably in Food & Beverage.
Must be at least the legal age to serve alcoholic beverages.
Alcohol awareness certification and/or food service permit, as required by local or state government.
Ability to communicate information and ideas clearly, orally and in writing.
Ability to work effectively in stressful, high-pressure situations and evaluate alternative courses of action quickly and accurately.
Ability to anticipate, prevent, identify, and resolve workplace problems.
Ability to listen to, understand, and clarify concerns raised by team members and guests.
Ability to assimilate complex information from disparate sources and adapt it to the needs of a particular situation.
Ability to prioritize departmental functions to meet due dates and deadlines.
Ability to work with financial information and data and perform basic arithmetic.
Ability to work long hours when required, including nights and weekends.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to remain on your feet throughout the entire shift, sometimes for the entire shift.

Responsibilities

Approach guests and team members in a friendly, service-oriented manner and remain attentive, helpful, and courteous.
Describe menu items, preparation methods, prices, and current specials, and accommodate special requests the kitchen can fulfill.
Use suggestive selling and upsell menu items or specials.
Serve food and beverage items promptly and courteously according to established service standards.
Receive and deliver guest orders and collect payment.
Forward customer payments to the cashier, return correct change and receipts promptly, and perform cashiering and end-of-shift paperwork.
Complete pre- and post-shift side work, including stocking service stations and making coffee.
Assist the Greeter/Cashier with greeting and seating guests and assist the busperson with clearing tables and filling glasses.
Respond promptly to guest requests and follow up to ensure guest satisfaction.
Pre-bus tables and keep tables and side stations stocked, tidy, and clean; keep beverages at least three-quarters full.
Break down trays of soiled dishes and linen in the dish room according to established standards.
Follow company policies, Prism standards, loss-prevention requirements, and alcohol-awareness and sanitation standards.
Maintain a clean, pressed uniform and correct nametag.
Learn and follow safety standards and procedures, including HazCOMM, bloodborne pathogens, heavy lifting, fire exits, and fire extinguisher use.
Be familiar with the organization and functions of the restaurant, lounges, and Room Service, as well as the hotel computer system.
Answer the telephone according to standard procedures.
Check with the supervisor or manager on duty before leaving for the day.
Attend meetings and training as required by management and perform other duties as requested.
Maintain regular attendance as required by scheduling and hotel needs.