Credit Solutions Advisor - El Conquistador - Spanish Language Fluency Required

Bank of America • Tucson, AZ

6d • Onsite

About The Position

At Bank of America, the Credit Solutions Advisor originates loans for clients with residential mortgage needs and serves as the primary lending specialist working full time within the financial center. The role delivers First Mortgage and HELOC lending products in person or by telephone and provides other products, including Auto Loans, Credit Cards, and Core Banking products. The position balances sales performance, operational risk, and client relationship care.

The advisor offers personalized guidance across borrowing and banking products, builds relationships with new and existing clients, evaluates financial needs, and recommends services aligned with clients’ priorities. The role presents home lending solutions, submits mortgage applications, helps clients collect supporting documentation, and communicates updates throughout the loan process. It also involves proactive outreach, pipeline management, referrals, and coaching financial center associates on exceptional client service.

The role may involve residential mortgage loan origination and is subject to SAFE Act registration. Employees must register with the federal registry, complete the required background check, and remain in good standing; failure to obtain or maintain registration may result in disciplinary action, up to termination. Spanish language fluency is required. The position is based in a financial center; employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

• Spanish language fluency is required.
• At least 2 years of mortgage origination experience, or equivalent experience demonstrating client needs assessment, leadership, trust-building, relationship development, and/or self-sourced business combined with a proven record in consultative sales and tailored financial solutions.
• Actively listen to clients to determine their needs and goals and proactively engage with them.
• Communicate professionally, effectively, and confidently with clients in person and over the phone.
• Think critically and analyze financial and credit data to advise clients on product and pricing policies and guidelines and gather additional required information.
• Provide effective customer service, manage the end-to-end client experience, and resolve problems.
• Strong written and verbal communication skills.
• Ability to handle ambiguity and adapt to changing circumstances.
• Dedicated, enthusiastic, driven, and performance-oriented, with a strong work ethic.
• Flexibility to work weekends and/or extended hours as needed.
• Teamwork and collaboration skills to build productive relationships internally and externally.
• Ability to learn and understand technology.
• Commitment to professional ethics, regulatory due diligence, and compliance with Federal and State policies.
• High school diploma, GED, secondary school education, or equivalent.
• Must meet SAFE Act registration requirements, including federal registry registration and a background check, and maintain good standing if engaged in residential mortgage loan origination.

Nice To Haves

• Experience working in a financial center where goals were met or exceeded.
• Knowledge of analyzing and understanding complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Strong time management and ability to organize, prioritize, and perform multiple tasks simultaneously.
• Experience in retail loan origination.
• Knowledge of conventional, jumbo, HELOC, and government mortgage products.
• Knowledge of structuring, processing, underwriting, and closing procedures.
• Knowledge of Federal regulations governing real estate lending.
• Knowledge of FHA and HUD guidelines.
• Knowledge of other lending products, including credit cards and vehicle loans.
• Strong computer skills, including Microsoft applications, and prior experience using laptop technology.

Responsibilities

• Provide specialized, personalized advice and guidance to financial center clients across borrowing and banking offerings throughout their life plans.
• Build and deepen relationships with new and existing clients by leveraging the bank’s capabilities.
• Analyze client financial needs and recommend borrowing and banking services aligned with their priorities.
• Present home lending solutions, submit mortgage applications, assist with collecting supporting loan documentation, and keep clients informed through calls, email, and online messaging.
• Conduct client outreach and manage pipelines with consistent follow-up to address client needs.
• Respond to client requests and refer clients to appropriate internal partners.
• Partner with financial center leaders, performance managers, and market leaders to provide guidance and coaching to financial center associates on delivering an exceptional client experience.
• Balance sales performance, operational risk, and client relationship care.
• Register with the federal registry, complete the required SAFE Act background check, and maintain good standing when engaged in residential mortgage loan origination.

Benefits

• Affordable, competitive, and flexible benefits supporting teammates’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED