Houseperson - Hilton Tucson El Conquistador

Desert Hospitality Management, LLC • Oro Valley, AZ

1d

About The Position

The Houseperson maintains the cleanliness, safety, and overall appearance of the hotel’s public and back-of-house areas. The role supports the Housekeeping Department by keeping areas clean and organized in accordance with hotel standards and by contributing to a positive guest experience.

The Houseperson inspects and cleans designated areas, removes trash, assists Room Attendants with supplies and heavy items, and performs scheduled carpet and floor-care tasks. The role also responds courteously to guest requests, follows up to support guest satisfaction, maintains a professional appearance and conduct, and reports maintenance or safety concerns.

The position involves working in a fast-paced environment and exposure to common cleaning chemicals. Work may include nights, weekends, holidays, and overtime. Physical activities include extended periods of standing or walking, carrying, lifting, pushing, and pulling. The position may require lifting or carrying items up to 75 pounds and pushing or pulling items weighing up to 500 pounds.

Requirements

• Basic reading, writing, and math skills.
• Strong attention to detail.
• Organizational and time-management skills.
• Ability to work well with others and communicate effectively.
• Customer service-focused mindset.
• Ability to work in a fast-paced environment.
• Ability to perform physically demanding tasks, including lifting, bending, and standing for extended periods.
• Ability to lift or carry items up to 75 pounds and push or pull items weighing up to 500 pounds.
• Availability to work nights, weekends, and holidays as required.
• May be required to work overtime.
• Ability to work around common cleaning chemicals.

Nice To Haves

• Previous housekeeping or hospitality experience is preferred but not required.

Responsibilities

• Inspect public and back-of-house areas for cleanliness and report deficiencies to a supervisor.
• Clean and maintain the lobby, public restrooms, hallways, elevators, employee areas, and other common spaces.
• Collect and remove trash from throughout the hotel, including housekeeping carts, vending areas, offices, room service areas, and restrooms.
• Assist Room Attendants by delivering linens, amenities, and supplies and helping with heavy items such as mattresses and soiled laundry.
• Shampoo carpets and perform scheduled floor-care duties, including stripping, waxing, and buffing floors.
• Respond promptly and courteously to guest requests, including delivering linens, roll-away beds, and amenities.
• Follow up on guest requests to ensure satisfaction and resolve issues when possible.
• Maintain a professional appearance and conduct in accordance with hotel standards.
• Report maintenance issues and safety concerns to the Engineering Department as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed