Credit Solutions Advisor - El Conquistador - Spanish Language Fluency Required

Bank of America • Tucson, AZ

5d • Onsite

About The Position

At Bank of America, the Credit Solutions Advisor originates loans for clients with residential mortgage needs and serves as the primary lending specialist working full time within a financial center. The role delivers First Mortgage and HELOC lending products in person or by telephone and provides products such as Auto Loans, Credit Cards, and core banking products. The advisor balances sales performance, operational risk, and client relationship care.

The position provides specialized, personalized advice across borrowing and banking offerings, analyzes client needs, recommends suitable financial services, and supports clients throughout the mortgage application process. The role may involve residential mortgage loan origination and therefore requires SAFE Act registration, maintenance of good standing, and completion of the required background check. Failure to obtain or maintain registration may result in disciplinary action, up to and including termination.

Requirements

• Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, lead, build trust and deepen relationships, and/or self-source business, combined with a proven record in consultative sales and tailored financial solutions.
• Actively listen to clients to determine their needs and goals and proactively engage with them.
• Communicate professionally, effectively, and confidently, including engaging clients in person and over the phone.
• Think critically and analyze financial and credit data to advise clients on product and pricing policies and guidelines and identify additional required information.
• Demonstrate customer service skills and manage the full end-to-end client experience and problem resolution.
• Have strong written and verbal communication skills.
• Handle ambiguity and adapt to changing circumstances.
• Be dedicated, enthusiastic, driven, performance-oriented, and possess a strong work ethic.
• Be flexible to work weekends and/or extended hours as needed.
• Collaborate effectively and build productive relationships internally and externally.
• Learn and understand technology.
• Demonstrate professional ethics, conduct relevant regulatory due diligence, and comply with federal and state compliance policies.
• Meet the High School Diploma, GED, secondary school, or equivalent minimum education requirement.
• Meet SAFE Act registration requirements and complete the required background check for residential mortgage loan origination.
• Spanish language fluency is required.

Nice To Haves

• Experience working in a financial center where goals were met or exceeded.
• Knowledge of analyzing and comprehending complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Strong time management, organization, prioritization, and multitasking skills.
• Experience in a retail loan origination role and knowledge of Conventional, Jumbo, HELOC, and Government mortgage products.
• Knowledge of loan structuring, processing, underwriting, and closing procedures.
• Knowledge of federal regulations governing real estate lending.
• Knowledge of FHA and HUD guidelines.
• Knowledge of other lending products, including credit cards and vehicle loans.
• Strong computer skills, including MS applications, and previous experience using laptop technology.

Responsibilities

• Provide specialized, personalized service, advice, and guidance to financial center clients across borrowing and banking offerings at each stage of their life plan.
• Build and deepen relationships with new and existing clients by leveraging the bank’s capabilities.
• Analyze clients’ financial needs and recommend borrowing and banking services aligned with their priorities.
• Present potential home lending solutions, submit mortgage applications, help clients gather supporting loan documentation, and keep them informed throughout the loan process through outbound calls, email, and online messaging.
• Connect with clients through outreach and pipeline management, and conduct consistent follow-up to meet client needs.
• Respond to client requests and refer them to appropriate internal partners based on their needs.
• Partner with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates on delivering an exceptional client experience.
• Register with the federal registry system and maintain good standing, including completing the required SAFE Act background check, when engaged in residential mortgage loan origination.

Benefits

• Affordable, competitive, and flexible benefits supporting teammates’ physical, emotional, and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED