In Room Dining - Server (Full-Time)

Hotels and Resorts of Halekulani•Honolulu, HI

15h

About The Position

The In Room Dining Server provides courteous, efficient service to hotel guests by setting up and delivering food and beverage orders and amenities to guest rooms according to hotel specifications. The role focuses on improving the guest experience, maintaining positive guest relations, and ensuring food presentation and service standards are upheld. The server also assists with upkeep of the Room Service area and equipment, including cleaning and resetting tables and trays. The position reports to the In Room Dining Manager and Shift Supervisor and does not supervise employees. The role requires comprehensive knowledge of Room Service menus, beverages, wines, guest room layouts, hotel services, service procedures, equipment, and applicable liquor regulations. The server answers Room Service calls, processes guest checks, handles assigned opening and closing duties, and performs other assigned tasks. Work is primarily indoors in air-conditioned areas, with some exposure to outdoor hot and humid conditions, variable moderate noise, and materials normally found in restaurant environments. The position requires standing and/or walking for up to eight hours per shift, repetitive movement, reaching up to six feet, and occasionally lifting and carrying items weighing up to 50 pounds.

Requirements

High school diploma or equivalent vocational training certificate.
Liquor Commission Card as required by state law.
Ability to anticipate guest needs, respond promptly, and acknowledge guests.
Ability to maintain positive guest relations and respond accurately to inquiries about hotel services and local attractions.
Highly organized, detail-oriented, and able to multitask and prioritize while maintaining timeliness.
Familiarity with P.O.S. system operation and manual procedures.
Ability to comprehend, analyze, organize, and prioritize information within time limitations; read and perform mathematical calculations; and maintain concentration, alertness, and attention to detail.
Ability to perform under stressful conditions while remaining courteous and professional and to work collaboratively with team members.
Ability to access kitchen areas including offices, prep and stock areas, and walk-in coolers and freezers; move equipment and merchandise as needed.
Ability to lift and carry up to 50 pounds occasionally; stand and/or walk for up to eight hours per shift; sit or stand for extended periods; perform repetitive walking, standing, bending, stooping, reaching, and lifting; and reach up to six feet.

Nice To Haves

Prior restaurant service and guest relations experience preferred.
Equivalent combinations of education and experience that provide the knowledge, skills, and abilities needed to perform the essential functions may be considered.

Responsibilities

Follow departmental policies, service procedures, and standards; use equipment correctly and only as intended.
Anticipate guest needs, acknowledge guests promptly, maintain positive guest relations, and resolve complaints to ensure satisfaction.
Provide accurate information about hotel services, features, local attractions, and activities.
Maintain knowledge of alcoholic and non-alcoholic beverages, wines, glassware, garnishes, menu items, preparation, presentation, and prices.
Follow state liquor regulations, including restrictions on serving minors and intoxicated persons.
Maintain knowledge of P.O.S. and manual systems; answer Room Service calls within three rings using proper telephone etiquette.
Complete assigned opening and closing side duties.
Retrieve food orders from the kitchen and beverage orders from the bar, then arrange them on tables or trays according to standards.
Transport orders to guest rooms while maintaining presentation standards and preventing spills; enter rooms and position tables or trays according to procedures.
Serve food and beverages, open and serve wine or champagne, and present checks for signature or payment according to Accounting procedures.
Set up and deliver amenities to designated rooms.
Maintain cleanliness, sanitation, and organization of work areas, service areas, guest rooms, and guest corridors.
Retrieve tables and trays from guest rooms as assigned; clean and reset them and maintain adequate supplies in the Room Service area.
Collect and report tips at the end of the assigned shift.
Deliver door-knob orders during the morning shift; collect and set up door-knob menus from guest rooms during the night shift.
Perform other duties as required or assigned.