Part Time Room Service Coordinator (PM + Weekends))

Four Seasons Hotels and Resorts•Minneapolis, MN

1d•Onsite

About The Position

The In-Room Dining Coordinator takes guest in-room dining orders, communicates special requests to the kitchen, and coordinates delivery of orders according to Four Seasons Standards. This role answers guest calls, explains food and beverage menu items, communicates and verifies orders, coordinates timely delivery to guestrooms, closes guest checks, records charges and gratuities, and coordinates amenity delivery. The coordinator anticipates guest needs, responds appropriately to concerns and requests, and works professionally with coworkers and supervisors. This is a part-time position working weekend evening shifts on Friday, Saturday, and Sunday. Shift times vary and may be 2:00 p.m.–10:00 p.m., 3:00 p.m.–11:30 p.m., 4:00 p.m.–midnight, and occasionally 6:00 p.m.–2:00 a.m. The position requires a flexible schedule, including nights, weekends, and holidays.

Requirements

At least one year of food service experience.
Excellent English verbal and written skills.
Ability to communicate in a warm and friendly manner over the telephone.
Detail-oriented.
Ability to keep an organized work area and prioritize guest requests.
Ability to work a flexible schedule, including nights, weekends, and holidays.
ServSafe certified.
Must have valid U.S. work authorization.

Responsibilities

Answer telephone calls using courteous and efficient telephone etiquette and obtain the information needed to process guest orders according to Four Seasons Standards.
Describe food and beverage menu items to guests, including their origin, taste, and preparation methods.
Communicate guest orders and special requests to the kitchen using the hotel's point-of-sales system.
Check completed kitchen orders against the guest's original order.
Coordinate timely delivery of orders to guestrooms by Room Service Servers while ensuring proper food quality.
Accurately close guest checks and record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity delivery by ensuring requests are received, filed, ordered from the kitchen, and delivered promptly and accurately.
Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with coworkers and supervisors.