In-Room Dining Coordinator

Four Seasons • Orlando, FL

2d • Onsite

About The Position

The In-Room Dining Coordinator coordinates guest dining experiences by receiving requests and communicating with the team to provide personalized service. The role involves anticipating and responding to guest needs, including requests that are expressed or unspoken.

The coordinator answers calls and obtains the information needed to process orders according to Four Seasons standards. They describe food and beverage items, enter orders and special requests in the hotel point-of-sale system, verify completed orders, coordinate timely delivery to guestrooms, close checks, and record guest charges and gratuities. The role also coordinates amenity requests from receipt through ordering and delivery, and works professionally with coworkers and supervisors.

This is a full-time position at Four Seasons Resort Orlando at Walt Disney World Resort. The schedule is flexible and includes weekends and holidays.

Requirements

• A sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills and the ability to work independently.
• Ability to function under pressure, set priorities, and adjust to changing conditions.
• A strong work ethic and sense of responsibility for the role within the team.
• Attention to detail and accuracy.
• Ability to learn and execute processes associated with computerized point-of-sale systems, visual planning, and retail procurement/inventory control.
• Fluency in English.
• Legal authorization to work in the United States.
• Flexible schedule and ability to work weekends and holidays.

Nice To Haves

• One to two years of Food & Beverage experience is preferred.
• Knowledge of Opera and Micros is preferred.

Responsibilities

• Answer telephone calls courteously and efficiently, gathering the information needed to process guest orders according to Four Seasons standards.
• Describe food and beverage menu items to guests, including their origin, taste, and preparation methods.
• Communicate orders and special requests to the kitchen using the hotel's point-of-sale system.
• Check completed kitchen orders against the guest's original order.
• Coordinate timely delivery of items to guestrooms by Room Service Servers while ensuring proper food quality.
• Close guest checks accurately and record guest charges and gratuities.
• Anticipate guest needs, determine satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity deliveries by receiving and filing requests, ordering items from the kitchen, and ensuring prompt, accurate delivery.
• Work harmoniously and professionally with coworkers and supervisors.

Benefits

• Comprehensive learning and development programs.
• Inclusive and diverse employee engagement events throughout the year.
• Exclusive Four Seasons discount and travel programs.
• Competitive wages and benefits package.
• Medical insurance after 30 days of employment.
• Employer-paid dental and vision insurance.
• 401(k) and retirement plan matching.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed