In Room Dining Captain

Highgate Hotels • Dallas, TX

1d • Onsite

About The Position

The In-Room Dining Captain is a senior member of the In-Room Dining team responsible for overseeing daily operations, ensuring luxury service standards, and supporting the F&B Manager in delivering dining experiences to guest rooms and suites. The Captain guides, trains, and coordinates the team while personally providing precise, polished, and anticipatory hospitality. The role supports guest satisfaction and operational excellence through service oversight, order quality checks, communication with culinary staff, and maintaining operational readiness.

Requirements

• High school diploma or equivalent and/or related experience in a hotel or related field preferred.
• Ability to stand for the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• Previous supervisory responsibility preferred.

Responsibilities

• Oversee and lead the In-Room Dining team during assigned shifts, ensuring service meets luxury and fine-dining standards.
• Coordinate with kitchen and service teams to ensure orders are timely, accurate, and beautifully presented.
• Personally oversee VIP and special-request deliveries, providing a personalized experience.
• Assist with taking guest orders and communicating with culinary staff to support seamless service.
• Check outgoing orders for temperature, presentation, and completeness.
• Support servers with room setup, table presentation, service execution, and tray or cart retrieval.
• Maintain cleanliness, organization, and readiness of In-Room Dining pantries, service stations, and equipment.
• Address guest concerns promptly and professionally, escalating when necessary.
• Review daily reports and ensure amenity deliveries are accurate and on time.
• Answer In-Room Dining phone lines professionally and take orders with attention to dietary preferences, modifications, and allergies.
• Deliver orders with appropriate timing, presentation, and luxury service etiquette.
• Provide discreet, anticipatory service, including offering amenities, adjusting table setups, and ensuring guest comfort.
• Retrieve tables and trays promptly and discreetly, and keep hallways clear of serviceware.
• Uphold company service standards in all interactions.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED