In Room Dining Captain

The Joule • Dallas, TX

3d • Onsite

About The Position

The In-Room Dining Captain is a senior member of The Joule’s In-Room Dining team, responsible for overseeing daily operations and ensuring luxury service standards are met. The Captain supports the F&B Manager, leads and guides the team, and personally delivers precise, polished, and anticipatory hospitality to guests in their rooms and suites. The role contributes to guest satisfaction and operational excellence through coordination with culinary and service teams, quality control, guest communication, and upkeep of service areas.

Requirements

• High school diploma or equivalent and/or related experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand for the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours are sometimes required.

Nice To Haves

• High school diploma or equivalent and/or related experience in a hotel or related field.
• Previous supervisory responsibility.

Responsibilities

• Oversee and lead the In-Room Dining team during assigned shifts, ensuring service meets luxury and fine-dining standards.
• Coordinate with kitchen and service teams to ensure orders are timely, accurate, and beautifully presented.
• Personally oversee VIP and special-request deliveries, providing a personalized experience.
• Assist with taking guest orders and communicating with culinary staff to support seamless service.
• Check outgoing orders for temperature, presentation, and completeness.
• Support servers with room setup, table presentation, service execution, and tray or cart retrieval.
• Maintain cleanliness, organization, and readiness of In-Room Dining pantries, service stations, and equipment.
• Address guest concerns promptly and professionally, escalating when necessary.
• Review daily reports and ensure amenity deliveries are accurate and timely.
• Answer In-Room Dining phone lines professionally and take orders with attention to dietary preferences, modifications, and allergies.
• Deliver orders with polished presentation, impeccable timing, and luxury-level service etiquette.
• Provide discreet, anticipatory service, including offering additional amenities, adjusting table setups, and ensuring guest comfort.
• Retrieve tables and trays promptly and unobtrusively, and keep hallways free of serviceware.
• Uphold company service standards in all interactions.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED