About The Position

As an In House Vacation Sales Concierge, you will assist Owners and guests by providing experiences and events that help make memorable vacation memories. The role schedules sales presentations, manages customer expectations, and supports sales presentation and volume production goals while delivering a high level of service. It uses persuasive techniques to maximize revenue while maintaining guest loyalty. The position also involves welcoming and greeting guests, anticipating and addressing their needs, interacting professionally and promptly with colleagues and guests, contributing to team goals, and following company policies and safety procedures. The job offers uncapped earning potential through wages, monthly incentives, annual bonuses, and contests. Sign-on bonus potential is up to $2,000 for candidates with one year of timeshare experience or up to $1,000 for candidates without timeshare experience, subject to additional terms and conditions. The role may require background and drug screening in accordance with state and local requirements.

Requirements

  • Be highly motivated.
  • Have sales or customer service experience and enjoy interacting with guests in person or by phone.
  • Be available to work various shifts, holidays, and weekends.
  • Be able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
  • Be able to stand, sit, or walk for an extended period of time.

Nice To Haves

  • Concierge experience preferred.
  • Sales experience preferred.
  • One year of timeshare experience qualifies for the higher sign-on bonus potential.

Responsibilities

  • Schedule sales presentations and manage customer expectations.
  • Provide service intended to exceed budgeted sales presentation and volume production goals.
  • Ensure Owners and guests attending sales presentations meet eligibility requirements and are open to learning about products and services.
  • Use persuasive techniques to maximize revenue while maintaining existing guest loyalty.
  • Welcome and greet guests, anticipate their needs, and address them.
  • Interact professionally and promptly with colleagues and guests.
  • Contribute to team goals.
  • Follow company policies and safety procedures.

Benefits

  • Uncapped earning potential through wages, monthly incentives, annual bonuses, and contests.
  • Medical, dental, vision, and 401(k) opportunities.
  • Travel discounts.
  • Credit Union Membership.
  • Tuition reimbursement.
  • Professional counseling and family support.
  • Growth and development opportunities.
  • Sign-on bonus potential of up to $2,000 with one year of timeshare experience or up to $1,000 without timeshare experience; additional terms and conditions apply.
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