In House Marketing-BCW
About The Position
The In-House Marketing Representative generates leads and books qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The role also provides customer and concierge services to guests while projecting a professional company image. The representative conducts pre-arrival calls to owners, renters, and exchangers; confirms appointments to support tour reservations and improve show rates; completes tour paperwork accurately; and checks availability to avoid overbooking tour waves. The role ensures guests meet minimum eligibility requirements for gifts or promotes a courtesy tour, and follows gifting procedures to meet monthly costs. The representative provides location-related guest service to resort guests and visitors, directs guests to resort services for assistance or information, distributes only HGV-authorized information and materials, and maintains location operating standards. The position also involves addressing guest issues with appropriate management and carrying out other reasonable management requests the representative is capable of performing.
Requirements
- At least one year of customer service experience.
- At least six months of proven success in a sales and/or marketing role within the timeshare industry.
- Computer proficiency and ability to learn and efficiently operate multiple customer service software applications.
- Professional verbal, interpersonal, guest relations, and etiquette skills in person, in writing, and on the telephone.
- Proficiency in English, including speaking, reading, and writing.
Nice To Haves
- At least two years of experience selling and booking tours, activities, or concierge services.
- At least one year of timeshare industry experience with a track record of success in sales and/or marketing.
Responsibilities
- Generate leads and book qualified timeshare sales presentations for prospective Owners, Club Members, and other qualified customers.
- Provide customer and concierge services to guests while projecting a professional company image.
- Conduct pre-arrival calls to owners, renters, and exchangers.
- Confirm guest appointments to ensure tour reservations and improve show rates.
- Complete required paperwork accurately and completely for each tour.
- Check availability to avoid overbooking tour waves.
- Ensure guests meet minimum eligibility requirements for gifts or promote a courtesy tour.
- Follow gifting procedures to ensure monthly costs are met.
- Provide location-related guest service to resort guests and visitors, including directing them to resort services for assistance or information.
- Distribute only HGV-authorized information, collateral, and materials.
- Maintain location operating standards.
- Contact appropriate management regarding guest issues.
- Carry out other reasonable management requests that the representative is capable of performing.
Benefits
- Driven hourly pay
- Medical, dental, and vision benefits starting on Day 1
- Generous vacation time off program
- Paid sick time
- GO Hilton discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program with shares available at a discounted rate
- Tuition reimbursement programs
- Recognition programs and rewards
- Internal growth and career pathing
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
