In House Marketing Representative

Hilton Grand Vacations • Orlando, FL

1d

About The Position

As an In House Marketing Representative, you promote eligible onsite guests to attend an HGV presentation or sell a vacation package at an HGV resort. You respond to guests promptly and represent HGV’s Cultural Values while providing customer service based on those values. Team Members are also encouraged to carry out reasonable management requests that they are capable of performing.

Hilton Grand Vacations operates in the vacation ownership industry, with a focus on innovation, quality, and continued growth. The company describes its Team Members as central to its success and emphasizes creating memorable vacation experiences for Owners and Guests.

Requirements

• High school diploma or equivalent.
• Able to work varying hours and shifts, including weekends and public holidays.
• At least 1 year of face-to-face consumer sales or marketing experience.
• Excellent interpersonal and guest relations skills.
• Highly driven and a self-starter.
• Detailed understanding of the local area.

Nice To Haves

• BA, BS, or bachelor's degree.

Responsibilities

• Distribute approved promotional information and incentives to guests who meet tour-site qualifications determined by marketing managers.
• Complete required paperwork accurately and enter the disposition of each customer contact and tour in a CRM tool, such as VOICE, CHORUS, Eclipse, or Salesforce.
• Provide location-related guest service to resort guests and visitors, including directing them to appropriate resort services for assistance or information.
• Maintain the established monthly Minimum Performance Standard.
• Review production reports and advise the Manager on Duty in writing of challenges within the month in which a tour is shown or a package is sold.
• Contact guests through onsite call campaigns using company CRM systems.
• Provide information to the Fulfillment Department to help it offer guests the option of being pre-gifted as a service before a tour.
• Respond to guests in a timely manner and represent HGV’s Cultural Values while providing customer service based on HGV Values.
• Carry out reasonable requests from management that the Team Member is capable of performing.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision coverage.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED