In House Marketing-BCW

Hilton Grand Vacations•Ridgedale, MO

10d

About The Position

The In-House Marketing Representative generates leads and books qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The role also provides customer and concierge services to guests while projecting a professional company image. The representative conducts pre-arrival calls, confirms tour appointments, completes tour paperwork, monitors availability to avoid overbooking, and ensures guests meet gift eligibility requirements or are offered a courtesy tour. The role follows gifting procedures, provides location-related assistance and information to resort guests and visitors, distributes only HGV-authorized materials, maintains location operating standards, escalates guest issues to appropriate management, and handles other reasonable management requests within their capabilities.

Requirements

At least one year of customer service experience.
At least six months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency and the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations, and etiquette skills in person, in writing, and on the telephone.
Proficiency in English, including speaking, reading, and writing.

Nice To Haves

At least two years of experience selling and booking tours, activities, or concierge services.
At least one year of timeshare industry experience with a track record of success in sales and/or marketing.

Responsibilities

Generate leads and book qualified timeshare sales presentations for prospective Owners, Club Members, and other qualified customers.
Provide customer and concierge services to guests while projecting a professional company image.
Conduct pre-arrival calls to owners, renters, and exchangers.
Confirm guest appointments to ensure tour reservations and improve the show rate.
Complete required paperwork accurately and completely for each tour.
Check availability to avoid overbooking tour waves.
Ensure guests meet minimum eligibility requirements for gifts, or promote a courtesy tour.
Follow gifting procedures to ensure monthly costs are met.
Provide location-related guest service, including directing guests to resort services for assistance or information.
Distribute only HGV-authorized information, collateral, and materials.
Maintain location operating standards.
Contact appropriate management regarding guest issues.
Carry out other reasonable requests from management that the representative is capable of performing.

Benefits

Driven hourly pay.
Medical, dental, and vision benefits starting on Day 1.
Generous vacation time off program.
Paid sick time.
GO Hilton discounted hotel rates worldwide.
401(k) program with company match.
Employee stock purchase program with the option to purchase shares at a discounted rate.
Tuition reimbursement programs.
Recognition programs and rewards.
Internal growth and career pathing.