In House Marketing Concierge

Hilton Grand Vacations • Honolulu, HI

3h • $90,000

About The Position

At Hilton Grand Vacations, the In House Marketing Concierge is a guest-facing, performance-based role focused on engaging owners, guests, and visitors, learning about their travel interests, and inviting eligible guests to attend vacation ownership presentations and previews. The role emphasizes quality conversations, thoughtful guest qualification, and accurate appointment scheduling. Concierges also provide recommendations for dining, attractions, and island experiences while representing the Hilton Grand Vacations brand.

The position offers $17.00 per hour plus commission and bonuses under a compensation plan. Targeted annual earnings are $90,000 or more, with higher potential based on individual results. Eligible new hires may earn up to $11,500 in incentives during their first six months, subject to program terms. An additional experienced-hire incentive may be available to candidates with timeshare marketing or sales experience.

The work schedule is flexible and includes weekends and holidays based on guest travel patterns and business needs. Shifts are scheduled within operating hours of 6:30 AM to 9:30 PM.

Requirements

• At least one year of experience in sales, hospitality, concierge services, retail, or another guest-facing role.
• Two years of proven customer service experience.
• Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over email, and on the telephone.
• Intermediate computer proficiency and the ability to learn.
• Ability to work a flexible schedule, including evenings, holidays, and weekends.
• High school diploma or equivalent.
• Proficiency in English.

Nice To Haves

• Previous timeshare or vacation ownership experience.
• Experience in a performance-based position with a commission component.
• Background in luxury or premium customer service.
• Proven understanding of Hawaiʻi Island, including attractions, dining, and tourist activities.

Responsibilities

• Engage owners, guests, and visitors in a professional and friendly manner.
• Start natural conversations to understand guest interests and travel preferences.
• Book vacation ownership presentations, previews, and mini-vacation packages for eligible guests.
• Offer concierge-style recommendations for dining, attractions, and island experiences.
• Represent Hilton Grand Vacations with confidence, care, and attention to detail.
• Maintain accurate appointment and guest information using approved systems.

Benefits

• Medical, dental, and vision insurance starting on the first day.
• Vacation time, sick time, and paid parental leave.
• 401(k) with company match.
• Life insurance.
• Employee stock purchase program.
• Tuition reimbursement for job-related degrees and certifications.
• Team Member discounts, travel programs, and resort benefits.
• New-hire incentives of up to $11,500 during the first six months, subject to eligibility and program terms.
• Potential experienced-hire incentive for candidates with timeshare marketing or sales experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED